Technical We’re looking for an experienced telecommunications engineer who wants to transition into training. You’ll bring the technical expertise – we’ll develop your coaching and training skills.
This role is a UK based role and any hybrid/remote work must also be within the UK.
For this role, you need 5mpbs upload and 15mpbs download internet speed
Appello Perks :
175 hours holiday pa plus bank holidays
Private Medical Insurance - Personal Cover
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
Own and develop technical capability across the organisation, shaping how people learn, use, and adopt our systems and digital tools.
Design and deliver hands‑on technical training across systems and platforms
Build role‑based technical upskilling and onboarding pathways
Translate technical change into clear, practical learning
Partner with IT and business teams to align training with system updates
Create concise training guides and digital content
Measure learning impact and continuously improve
Deliver engaging in‑person and virtual training
Lead Day 1 system onboarding and ongoing refreshers
Adapt content for varying technical levels and learning styles
Act as the technical learning SME
Line manage and coach L&D trainers
Support projects and digital change with strong user adoption
You're someone who’s passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills - and you’re driven to make learning accessible, engaging, and effective.
You will have hands‑on experience in at least three of the following areas and feel confident explaining, demonstrating, and supporting them in real‑world environments:
IP Addressing & Networking
Setting up and troubleshooting IP networks, including subnetting, basic routing, and device configuration
Telecommunications
Working with digital communications systems and understanding how networks behave under different conditions
4G / 5G Connectivity
Supporting connected devices, diagnosing performance issues, and understanding signalling and network reliability
Telecare Protocols
Working with alarm formats, digital standards, and ensuring interoperability between telecare systems
SIP / VoIP Technologies
Hands‑on experience with call setup, signalling flows, and fault‑finding voice issues
ITIL Processes
Applying incident, problem, and change management in live support environments
ITSM Tools (e.g. Freshworks)
Using ticketing systems day‑to‑day, managing workflows, and contributing to knowledge bases
VPN Technologies (L2TP/IPsec, PPTP)
Configuring and supporting secure remote access, including authentication and tunnelling issues
Essential:
Ability to create clear, user-friendly technical guides and materials
Experience creating guides for technical knowledge retention.
Desirable:
Technical related qualifications ( eg ITIL, Comp TIA Network+, Cisco CCNA)
Training qualifications (TAP, Train the Trainer, etc.)
Experience working with Learning Management Systems (LMS)
Experience developing digital learning content
Experience delivering technical training in a telecare, healthcare, or TEC setting
Core strengths you bring:
Excellent communication and facilitation skills
Analytical mindset with strong problem‑solving ability
Customer‑centric approach
High levels of organisation and accuracy
Resilience, adaptability and a calm approach under pressure
Bonus knowledge:
Adult learning principles
E‑learning authoring tools (Articulate, Rise, etc.)
Understanding of telecare systems, assistive tech, and digital platforms
Clear, concise communicator who can tailor content to different learners
Self‑motivated, proactive, and committed to continuous improvement
Able to give constructive feedback in a supportive way
Resourceful, independent, and able to raise standards when needed
Passionate about learning and development
Innovative thinker who embraces change with positivity
High levels of resilience and adaptability
If you are interested in this role please upload your CV and answer a few questions about yourself.
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
