We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site.
Leading a team of colleagues to provide front line support for our customer. Managing individual performance and being part of a wider management team.
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Supervise and manage the effective receipt, processing, and scheduling of both reactive and planned maintenance work orders.
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Act as an escalation point, reporting to the Operations Manager and deputising when required.
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Lead weekly team huddles and provide feedback to the Management Team on actions and outcomes.
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Work with Senior Management to ensure effective handovers between shifts, delivering a consistent and seamless service.
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Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
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Support Heads of Department in identifying areas for improvement and preparing performance reports as required.
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Collaborate with Team Managers to ensure operatives are appropriately trained, coached, and supported to achieve agreed objectives and personal goals.
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Provide support for ad hoc activities and seasonal projects as required.
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Build and maintain strong relationships with field teams and key contacts within FM service providers to support the closure of outstanding actions.
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Deliver accurate, concise daily reporting on work order resolution in line with agreed KPIs.
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Promote and ensure behaviours across the team align with Arcus Values.
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Manage people and performance to ensure customer availability, including rota management, annual leave, absence, and overtime in line with company policies.
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Conduct regular one-to-one meetings and performance reviews with direct reports.
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Celebrate success by recognising strengths and sharing best practice across the team.
Essential Experience & Knowledge
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A minimum of 5 GCSEs at grade C/4 or above, including English and Maths.
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Strong understanding of FM and support services contracts, including performance measurement and monitoring.
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Knowledge of FM operations, including web-based systems, IT best practices, industry trends, and customer service principles.
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Experience supervising teams within a call centre or customer service environment.
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Proven experience working in a professional customer services setting.
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Demonstrable evidence of influencing positive change within a call centre or customer service environment.
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Understanding and experience of the retail industry.
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Excellent verbal communication skills with a confident and professional telephone manner.
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High levels of accuracy and precision in written communication.
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IT literate, with experience using MS Office, particularly Word and Excel.
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Strong administration and time management skills.
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Ability to manage, motivate, and develop staff, including through periods of change.
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Ability to delegate effectively, work under pressure, and meet tight deadlines.
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Strong leadership skills, with the ability to inspire, motivate, and influence positive change.
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Effective process and performance management capabilities.
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Strong problem-solving and analytical skills to support sound decision-making.
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Excellent relationship management skills, with a collaborative and team-focused approach.
VALUES & BEHAVIOURS
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Driven, confident, and commercially aware, with a proactive, professional, and approachable ‘can‑do’ attitude.
When you join us you will receive:
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Salary: up to £36,050 depending on experience
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4% bonus, subject to achievement of targets
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25 days annual leave + Bank Holidays.
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Group personal pension scheme of matched contributions between 5% and 6%
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Life Assurance
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Funded Training Sponsorship Scheme
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Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
