At Victorian Plumbing, we’ve spent years becoming the UK’s BEST online bathroom retailer, but our Formby retail store is where the magic happens in person! We don't just sell taps and tiles; we help our customers turn their "bathroom blues" into the retreats of their dreams.
We are looking for a Store Manager who is ready to take the plunge and lead our fantastic Formby team. If you’re a natural leader with a "can-do" attitude and a passion for top-tier customer experience, you’ll fit right in. We aren't about high-pressure sales tactics; we’re about flowing with the customer’s needs and ensuring their journey is nothing short of sparkling.
As our Store Manager, you’ll be the captain of the ship. Your day-to-day will involve:
Customer Experience Excellence: Ensuring every visitor receives a premium, welcoming experience from the first "hello" to the final delivery.
Note: If you have a strong background in high-level Customer Service, you'll have a massive advantage here—we can teach you the technical product specifications, but passion for the customer experience can't be scripted!
Leading the Stream: Managing, motivating, and developing a small, friendly team to ensure they’re reaching their targets and providing expert, friendly advice.
Driving Consultative Growth: Coaching your team to move beyond simple "order taking" and into high-value, design-led consultations.
Local Brand Awareness: Using your commercial knowledge to identify local trade opportunities and elevate the stores profile within the community.
The Perfect Finish: Ensuring the showroom looks immaculate—from our luxury suites to our designer radiators—so customers can truly envision their dream space.
Smooth Operations: Overseeing our ‘Collect From Store’ service, managing staff rotas, coordinating with our dispatch warehouse, and making sure daily operations run seamlessly.
We're not just looking for plumbing experts; we are looking for exceptional leaders and customer champions.
A Proven Leader: You’ve steered the ship before in a retail or premium customer service environment, managing performance, rotas, and team dynamics.
Customer-Centric Mindset: You pride yourself on being the professional, helpful face of the brand and believe that service always comes first.
A Consultation Approach: While we aren't "hard-sell," you understand how to drive a team toward commercial targets by highlighting value and building genuine customer relationships.
Attention to Detail: You can spot a smudge on a chrome tap from across the room and ensure every operational transaction is handled quickly and effectively.
Tech-Savvy: Comfortable using CRM systems, standard retail software, and digital tools.
Experience: A background in big-ticket retail (Kitchens, Bathrooms, Furniture, or Luxury Goods) or premium hospitality/customer management is highly desirable.
True Work-Life Balance: Sundays are for relaxing! We are closed every Sunday.
Earning Potential: A competitive base salary plus a bonus structure that actually rewards your showroom’s performance.
Autonomy: We want you to run the store like it’s your own business, backed by the marketing powerhouse of the UK’s #1 online bathroom retailer.
A Supportive Environment: Your hard work won't go down the drain. You’ll be part of a team that prides itself on an "uncomplicated" shopping experience, helping customers create bathrooms they can truly reflect in.
Don’t let this opportunity leak away! If you’re ready to pour your energy into a new challenge, we’d love to hear from you.
Salary: Competitive, depending on experience
Location: 43 Stephenson Way, Formby, Liverpool, L37 8EG (Onsite)
Hours: Monday to Saturday (8:30am – 5:00pm) with a scheduled day off during the week. Sundays: Closed.
Equality, Diversity & Inclusion: Victorian Plumbing is an equal opportunity employer. We recruit solely on merit and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse workforce and providing a supportive environment for all. By applying, you consent to your data being processed in accordance with UK GDPR.
Agency Notice: Victorian Plumbing operates an in-house Talent Acquisition model; we do not accept unsolicited CVs. Any profiles submitted without a prior written agreement will be treated as a "gift" to the Group, and no fees will be owed. In line with UK GDPR, unsolicited personal data will be deleted. No agency calls, please.
