Optimisation manager Work, Jobs in Bromley Br2 (with Salaries)

Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Optimisation Manager
Experian —London
- Full-time
- Hybrid work
- Agile
- Analytics
- Annual leave
Quick apply
Optimisation Manager
Experian Information Solutions —London
- Full-time
- Hybrid work
- Agile
- Analytics
- Annual leave
Commercial Manager
OCS Group —Crawley
- Remote
- Microsoft Excel
- Analysis skills
- Contracts
Quick apply
Product Manager
Aspire E Business —Ilford
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Product management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Service Charge & Income Optimisation Manager
EastendHomes —London
- £53,000 - £60,000 a year
- Hybrid work
13d
Operations Performance Manager
Bank of America —Bromley
- Full-time
- Microsoft Powerpoint
- PMP
- Continuous improvement
7d
Optimisation Manager
VML/WPP Enterprise Solutions —London
- Agile
- Analytics
Quick apply
9d
CRM Manager
Steer —London
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Optimisation Manager Contract
VML/WPP Enterprise Solutions —London
- Agile
- Analytics
Quick apply
9d
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Senior Marketplace Manager
Uber —London
- Full-time
- In-person
- Communication skills
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Annual leave
Quick apply
Senior Product Manager
Edenred —London
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Spanish
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Lead Product Manager
BlueOptima —London
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Team management
- AI
- Leadership
- Annual leave
- Work from home
Quick apply
15h
Data Product Manager (Decisioning, Optimisation & Data Science)
Virgin Red —London
- £93,500 - £114,500 a year
- Full-time
- Hybrid work
- Product management
Quick apply
3d
Operations Manager
Houst —London
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Annual leave
Quick apply
Operations Manager
Cora Health —Hammersmith and Fulham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Team management
- Employee discount
6d
Optimisation Manager Contract
VML —London
- Hybrid work
- Agile
- Analytics
Quick apply
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Gym membership
Quick apply

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Consumer Claims Manager

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Financial Conduct Authority guidelines
Complaint handling
Insurance claims handling experience
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Insurance claims experience
Leadership
Communication skills
Certificate in Insurance
Negotiation
Analytics

Full job description

Vacancy No

VN235

Basis

Permanent

Full Time / Part Time

Full Time

Entity

Novus Underwriting Ltd

Location City

London

Job Details

Role Summary

As the Consumer Claims Manager, you will lead and oversee the end-to-end claims function for our consumer insurance portfolio. Operating within an MGA environment, you will ensure claims are handled efficiently, fairly, and in accordance with regulatory, contractual, and delegated authority requirements. You will drive operational excellence, support profitable underwriting outcomes, and deliver an exceptional policyholder experience.

Role Accountabilities

Manage the day-to-day operations of the consumer claims team, ensuring effective prioritisation and adherence to service-level agreements (SLAs).
Lead, develop, and mentor claims handlers to maintain high levels of performance, technical capability, and customer service.
Implement claims handling best practices and ensure continuous process improvement.
Oversee complex, high-value, or escalated consumer claims across product lines ( home, auto, personal accident, warranty, specialty consumer products).
Ensure claims decisions are accurate, timely, and compliant with delegated authority guidelines.
Monitor claims trends, fraud indicators, and loss ratios, providing insights back to underwriting and product teams.
Ensure all claims activities comply with FCA regulations, Treating Customers Fairly (TCF), Consumer Duty principles, and the MGA’s internal policies.
Maintain accurate claim records and support internal/external audits, bordereaux reporting, and insurer partner reviews.
Manage complaints within regulatory deadlines and oversee root-cause analysis for continuous improvement.
Act as a primary point of contact for capacity providers, loss adjusters, TPAs, service suppliers, and legal partners.
Collaborate closely with underwriting, actuarial, and product teams to align claims performance with portfolio goals.
Build strong relationships with vendors; monitor their performance and enforce service standards.
Produce regular MI reports covering claims performance, reserves, trends, leakage, and operational KPIs.
Identify opportunities for cost control, fraud reduction, and process optimisation.
Contribute to system enhancements and technology integrations that improve claims workflow and customer experience.

Role Requirements

Significant experience in consumer insurance claims management within an MGA, TPA, insurer, or broker environment.
Strong understanding of delegated authority frameworks and capacity provider expectations.
Excellent knowledge of UK insurance regulation, FCA requirements, and Consumer Duty.
Proven leadership skills with experience managing claims teams or senior handlers.
Ability to interpret claims data, identify trends, and implement improvements.
Experience working with digital claims platforms or automation tools.
Exposure to multiple consumer product lines.
CII qualifications (Cert CII, Dip CII, or ACII).

Skills and Abilities

Customer-centric mindset
Analytical and data-driven
Strong communication and negotiation skills
Decision-making under pressure
Team leadership and coaching
High attention to detail
Problem-solving and continuous improvement orientation

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

Apply Now

Refine Your Search

optimisation manager jobs in bromley br2

Consumer Claims Manager

Optimisation Manager

Optimisation Manager

Commercial Manager

Product Manager

Service Charge & Income Optimisation Manager

Operations Performance Manager

Optimisation Manager

CRM Manager

Optimisation Manager Contract

Service Reporting Manager

Senior Marketplace Manager

Senior Customer Success Manager

Senior Product Manager

Lead Product Manager

Data Product Manager (Decisioning, Optimisation & Data Science)

Operations Manager

Operations Manager

Optimisation Manager Contract

Senior Operations Manager

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