Customer experience manager Work, Jobs in Bromley By Bow, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
10d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
11d
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
1d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Customer Success Account Manager - Enterprise customers
Microsoft —London
- £79,700 - £133,900 a year
- Full-time
- Azure
- Bachelor's degree
- Travel
4h
Security Manager
Genting —London
- £45,000 - £50,000 a year
- Weekend availability
- Employee assistance programme
Quick apply
Customer Experience Manager
haku —London
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Annual leave
- Life insurance
Quick apply
4d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Experience Manager - Connected
Wavenet —London
- Full-time
- Hybrid work
- Sales
Quick apply
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
21h
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Experience Manager
Splend —London
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
13d
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme

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customer experience manager jobs near bromley by bow, gtl

Customer Services Manager

Global Switch -
London

Apply Now

Job details

10 days ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

Refine Your Search

customer experience manager jobs in bromley by bow, gtl

Customer Services Manager

Client Retention Manager

General Manager - Samsung Experience Store

Customer Service Manager

Assistant General Manager

Senior Membership Manager

Zara Covent Garden Customer Experience Manager

Customer Success Account Manager - Enterprise customers

Security Manager

Customer Experience Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Customer Experience Manager - Connected

Senior Housing Manager

Contract Support

Senior Customer Success Manager - UK

Customer Experience Manager

Customer Success Manager

Zara Operations Store Specialist

Assistant Store Manager

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