Insight manager Work, Jobs in Bromley By Bow, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
10d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
1d
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Insight Manager
Mumsnet —London
- £35,000 - £37,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Scripting
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Manager - Marketing Events & Partnerships
Boston Consulting Group —London
- Full-time
- Management
- Bachelor's degree
- Mentoring
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Copywriter
Remote —London
- £90,000 - £120,000 a year
- Remote
- English
- Human resources
- Annual leave
- Flexible schedule
Transformation Portfolio Manager
Tower Hamlets —London
- £73,266 - £78,090 a year
- Hybrid work
- Leadership
- Annual leave
- Life insurance
4d
Research and insights manager
Sense —London
- £49,949 a year
- Full-time
- Hybrid work
- Organisational skills
Client Success Executive
PEI Group —London
- English
- Administrative experience
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
11d
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Shop Manager
Paddy Power —Barking
- Full-time
Insight and Enablement Manager
TransferRoom —London
- Hybrid work
- Sales
- Employee assistance programme
- Life insurance
Quick apply
Senior BPA Transition Manager
Standard Life —London
- Up to £90,000 a year
- Presentation skills
- Annual leave
7d
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Immigration Manager
Synapri —London
- £400 a day
- Hybrid work
- Continuous improvement
- Mentoring
Course Support & Enquiry Supervisor
London South Bank University —London
- £37,228 - £42,842 a year
- Full-time
- Administrative experience
- Supervising experience
- University
8d

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Customer Services Manager

Global Switch -
London

Apply Now

Job details

10 days ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

Refine Your Search

insight manager jobs in bromley by bow, gtl

Customer Services Manager

Client Retention Manager

Event Manager (Temporary Maternity cover)

Senior Membership Manager

Global Unlocking Potential - Wellbeing Senior Manager

Insight Manager

Senior Manager - Marketing Events & Partnerships

Head of Learning & Development

Copywriter

Transformation Portfolio Manager

Research and insights manager

Client Success Executive

Head of Learning & Development

Resident Engagement Manager

Shop Manager

Insight and Enablement Manager

Senior BPA Transition Manager

BPO Senior Manager

Immigration Manager

Course Support & Enquiry Supervisor

I want to receive the latest job alerts for insight manager in bromley by bow, gtl

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