Job Ref: CG13011
Branch: Mercure Darlington Kings Hotel
Location: Mercure Darlington Kings Hotel, Darlington
Salary/Benefits: Cairn Staff Rate + Other Benefits!
Contract type: Permanent
Hours: Full Time
Shift pattern: 8am-3pm weekdays and weekends
Hours per week: zero hour contract
Posted date: 16/08/2026
Closing date: 16/09/2026
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the Role:
As a Room Attendant at Cairn Group, you’ll be a vital part of the guest experience—creating clean, comfortable, and welcoming spaces for work, rest, or play.
Working independently and as part of the wider housekeeping team, you’ll take pride in preparing our rooms and public areas to the highest standard, ensuring guests feel valued and at home.
From changing bed linen and cleaning bathrooms to replenishing amenities and restocking mini-bars, you’ll bring care and consistency to every task, supporting deep cleans and special projects as needed.
You’ll plan your day with care, manage your supplies effectively, and be ready to lend a hand when team support is needed elsewhere—always keeping quality, efficiency, and hospitality front of mind.
About You:
- A Hospitality Hero – You help create relaxing, spotless rooms that feel like a true escape for every guest.
- A Service Superstar – You take pride in every detail, creating a consistent and polished experience.
- A Team Player – You work independently and support your colleagues with flexibility and respect.
- Cool Under Pressure – You manage your time well and adapt to changes in your daily routine.
- A Polished Professional – You bring a courteous, reliable presence to every interaction.
- Proactive Organised – You prepare ahead, minimise waste, and report issues promptly.
- Experienced Reliable – You’ve worked in housekeeping or a similar role and have strong communication and time management skills.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Mercure Darlington King’s Hotel is one of Darlington’s most iconic buildings and consists of 83 welcoming bedrooms, three designated meeting rooms, a fascinating ballroom, a leading restaurant and a lively cocktail bar.
We have welcomed a number of important guests since we re-opened in 2012.
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
Accor Hotels Staff Rate Scheme
Accor Hotels Friends and Family Rate
Brand Training
(* Applies to positions above minimum wage)
