About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
An opportunity is available for a Craft Attendant based at at Birmingham in the Faults team.
We are looking for a motivated individual to join our team, delivering excellent customer service and working safely at all times. You will support the repair, replacement, construction, and alteration of network assets, helping to keep essential services running efficiently.
A key aspect of the role will involve carrying out excavation works to support jointing teams during fault-related activities. While experience within an electrical environment would be advantageous, full training and development will be provided for the right candidate.
Progression opportunities may be available for someone who demonstrates a desire to learn and undertake new tasks. This will be dependent on business need.
To apply, you’ll need to have English GCSE (1-9 / G-A) or equivalent qualification deemed to be at the same level in this subject, such as Functional Skills.
Evidence of your qualification will be required prior to appointment.
Main Responsibilities
- Delivering world class customer service, whilst delivering great value for money for our customers.
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Ensure before commencing work you understand the task/s that you have been instructed to undertake;
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Promote and demonstrate a culture of Health Safety & Quality at all times
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Preparation of the work site.
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Erect signs and barriers. Excavate, lay cable and backfill. Excavate pole and stay holes. Fix meter boards, meters and cut-outs.
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Make single phase service term in cut out dead
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Make 3 phase service term in cut out dead
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Use mini excavator.
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To provide first aid where required in accordance with training.
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Maintain tools, equipment, materials and vehicles in a safe condition.
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Assist other team members.
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Assess the potential impact of a specific work activity on customers.
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Minimise the adverse impact of own activities on customers.
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Advise customers affected of the impact of own activities.
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Resolve customer complaints, wherever possible directly.
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Assess site risks, and take action to remove or avoid those risks.
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Comply with safety instructions, use protective equipment and wear protective clothing.
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Report all accidents and incidents
The Ideal Candidate
You will be working away from the depot across the local area, often as part of a team of two or three people. The nature of the work requires the ability to respond quickly, make sound decisions, and act responsibly in a dynamic environment. A flexible and proactive approach is essential to support the team in achieving its objectives. The position is well suited to someone who enjoys the challenges and rewards of working in a physically demanding outdoor environment, with some electrical knowledge being beneficial.
You will need to be mobile throughout the area and you may also be required to undertake out of hours standby duties, therefore a full driving licence is highly desirable with BE (trailer/towing) alongside mini excavator and SWQR registered.
#LI-SH1
About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
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26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
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Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
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Annual Share Save plan
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Contributory private healthcare scheme for you and your family
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Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
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Free on-site parking at all our main sites
Things you need to know
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email [email protected]
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
