Performance manager Work, Jobs in Bromsgrove, Wor (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
M&S Brand Support Manager
Compass Group —Birmingham
- £45,000 a year
- Hotel
- Travel
- Communication skills
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Experienced Automotive Leader Required to Drive Growth at Established Dealership Group
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £75,000 - £130,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
1d
Operations Manager
GTAccess —Bromsgrove
- £34,000 a year
- Full-time
- Management
- Travel
- Organisational skills
Group Manager - Operations
Mellors Catering Services Limited —Redditch
- £34,873.50 a year
- Full-time
- Hybrid work
- Management
- Cooking
- Leadership
Quick apply
2d
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
7d
Convenience Store Manager
SPAR —Bromsgrove
- £30,200 - £31,200 a year
- Full-time
- Management
- Sales
- Merchandising
Quick apply
2d
Broiler Farm Manager
Sixty Acre Farm —Bromsgrove
- £85,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Operations Manager, Birmingham, Up to £53,600 per annum
Midway Care Group —Birmingham
- Up to £53,600 a year
- Weekend availability
- Management
- Driving
- Free parking
- Annual leave
Quick apply
9d
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Regional Operations Manager Specialist Division
Midlands —Birmingham
- From £70,000 a year
- Full-time
Quick apply
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- Product management
- IT
- In-person
Quick apply
Estate Agent
The Property Experts —Bromsgrove
- £8,400 a month
- Remote
- Sales
- Administrative experience
Project Manager
Velociti Solutions —Stoke Prior
- Full-time
- Hybrid work
- Customer service
- Agile
- Leadership
- Annual leave
Quick apply
14d
Branch Manager
Xylem —Malvern
- £90,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
Team Manager
Aon Corporation —Birmingham
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
2d
Project Coordinator
Servicom (High Tech) Ltd —Redditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
14d
Business Development Manager
Qureos Inc —Bromsgrove
- £28,000 - £57,000 a year
- Full-time
- CRM software
- Sales
- Marketing

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

performance manager jobs in bromsgrove, wor

Customer Service Delivery Manager

M&S Brand Support Manager

Operations Planning & Delivery Manager

Experienced Automotive Leader Required to Drive Growth at Established Dealership Group

Operations Manager

Group Manager - Operations

Helpdesk Team Manager

Convenience Store Manager

Broiler Farm Manager

Senior Manager, Supply Chain Operations - South

Operations Manager, Birmingham, Up to £53,600 per annum

Store Manager

Regional Operations Manager Specialist Division

Product Manager

Estate Agent

Project Manager

Branch Manager

Team Manager

Project Coordinator

Business Development Manager

I want to receive the latest job alerts for performance manager in bromsgrove, wor

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