technical support occupations Work, Jobs in bromsgrove, wor (with Salaries)

Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
14d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
3d
Technology Products Support Officer
McHale Komatsu Ltd —Redditch
- Full-time
- CRM software
- Civil engineering
- Microsoft Excel
- Employee assistance programme
Quick apply
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Customer Experience Professional
Air Products and Chemicals —Worcester
- Weekend availability
- Hybrid work
Quick apply
22h
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
3d
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
2d
Customer Support Representative
Avensys UK Ltd —Kidderminster
- £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
2d
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
12d
Hub ICT Technician - Midlands
E-ACT National Team – West Midlands Hub —Birmingham
- £28,598 - £30,518 a year
- Microsoft Office
- Travel
- School
- Annual leave
- Employee assistance programme
3d
IT Support Specialist
Arthrex —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Annual leave
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Childcare
- Computer Science
- No degree
- Employee assistance programme
Quick apply
2d
IT Support Apprentice
QA Apprenticeships —Stratford-upon-Avon
- £18,000 a year
- Full-time
- Customer service
- IT
- Phone etiquette
2d
Systems Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- CRM software
- Customer service
- Analysis skills
Quick apply
9d

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Service Desk Engineer

NFP Corp -
Bromsgrove

Apply Now

Job details

14 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Service Desk Engineer

Bromsgrove, England, GB

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems.

The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

Apply Now

Refine Your Search

technical support occupations jobs in bromsgrove, wor

Service Desk Engineer

IT Support Analyst

Onsite IT Support Analyst - 1st/2nd line

ICT Support Analyst - Birmingham

Technology Products Support Officer

3rd Line Engineer - Support

Service Desk Analyst / IT Support Help Desk Technician

Customer Experience Professional

Junior IT Support Technician

First Line Support Analyst

Support Desk Engineer

1st Line Service Desk Analyst

Customer Support Representative

Associate Applications Support Engineer

IT Support Engineer

Hub ICT Technician - Midlands

IT Support Specialist

IT Support Analyst

IT Support Apprentice

Systems Support Coordinator

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