customer success manager Work, Jobs in bromyard, hef (with Salaries)

Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
11d
Business Development Manager
Element Materials Technology —Malvern
- Remote
- CRM software
- Business development
- Presentation skills
SDR - UK
DaySmart Software —Hatfield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Computer literacy
- Phone etiquette
Quick apply
8d
Fleet Business Development Manager
Vertu Motors —Worcester
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Applications Specialist
Malvern Panalytical Ltd —Malvern
- Full-time
- Engineering
- Laboratory experience
- Organisational skills
Store Manager
SPAR —Tenbury
- £32,000 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
- Flexible schedule
General Sales Manager
Vertu Motors —Hereford
- £50,000 a year
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
Graduate Management Trainee - Worcester
Enterprise Mobility —Worcester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Product Business Development Manager
Rubix —Tewkesbury
- Full-time
- Business development
- Communication skills
Customer Service Representative
Safeguard Medical —Moreton on Lugg
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Team Manager - Operations - Witney
Marks & Spencer —Worcester
- Full-time
- Employee discount
Territory Manager
IQVIA —Worcester
- Full-time
- Presentation skills
- No degree
SALES CO-ORDINATOR (Full Time)
PIONEER CENTRE —Cleobury Mortimer
- Weekend availability
- School
- Free parking
- Employee assistance programme
Head Of Business - Skoda
Johnsons Cars —Stourbridge
- Full-time
- Leadership
- Communication skills
- Employee discount
- Referral programme
Team Leader
Card Factory —Evesham
- £13 an hour
- Leadership
11d
Sales Manager
Purple Granite Ltd —Kidderminster
- From £30,000 a year
- Full-time
- Management
- Sales
- In-person
- Free parking
Quick apply
9d
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Sales
- Communication skills
Quick apply
New Car Sales Manager
Marshall Motor Group —Gloucester
- £66,500 a year
- Weekend availability
- Sales
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
General Sales Manager - Volkswagen
Johnsons Cars —Stourbridge
- Up to £36,000 a year
- Full-time
- Sales
- Organisational skills
- Leadership
- Employee discount
SALES/CUSTOMER SERVICE ADVISOR
BIKOLD LTD —Ludlow
- £26,815 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee discount
Quick apply
6d

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Customer Success Manager

Utelize Communications Ltd -
Malvern

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
11 days ago

Benefits

Free parking
Casual dress
Flexitime
Work from home
Company events
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Salesforce
GCSE
Driving
Organisational skills
Telecommunication
Financial services
Account management
Communication skills

Full job description

Customer Success Manager

As Utelize continues to grow, we are looking to expand our Customer Success Team and the Customer Success Manager will play a pivotal role in this.

Company Overview

Utelize is a specialist IT service provider, focused on helping large businesses to manage mobile devices (e.g. smartphones, tablets and laptops), mobile connectivity and support for their end-users. Our services and support help our customers to:

Release their IT teams for strategic projects
Optimise and reduce device, mobile connectivity and support costs
Improve support for end-users to resolve device and connectivity issues
Rapidly replace lost or damaged devices for fieldworkers
Protect their businesses from IT security threats on mobile devices
To adopt more sustainable ways of reusing and recycling mobile devices and technology

With 30% revenue growth year-on-year in 2023 & 2024 and our first acquisition completed in Q4 2024, there has never been a more exciting time to join us.

Based in Malvern and Crawley we are a team of 40+ with strong social values, who are focused on delivering innovative mobile solutions to corporate clients, which we support with excellent customer services.

Alongside our business objectives, we have raised over £200k to help build Solar Learning Labs in Africa with Computer Aid and we have planted more than 60,000 trees to offset the impact of mobile devices that we provide to our customers!

To support our continued growth and to achieve our objectives for 2026 we need experienced, customer focused people to join our growing team.

About the Role

Reporting to the Customer Services Director, you will manage a portfolio of customers, ensuring smooth and efficient delivery of services to support the business.

Responsibilities include:

Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement.
Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile network health checks.
Monitor, action and follow through to resolution, actions deriving from customer engagement.
Act as the escalation point for customer issues raised by the Support Team, ensuring prompt and effective resolution.
Drive continuous service improvement initiatives by leveraging data and customer feedback.
Support the seamless onboarding of new customers and the introduction of new services for existing clients.
Work with the Customer Services Director to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels.
Foster a culture of collaboration, continuous improvement, and customer-centric service delivery.

What we are looking for:

A confident, proactive, Customer Success Manager, who demonstrates an understanding of customer challenges, aligning the Utelize’s solutions to drive value.

Essential Experience & Education:

Experience of managing a portfolio of 30+ customers.
Experience of working for a fast growth telecoms or IT services company.
Demonstratable evidence of retaining existing business and delivering new opportunities.
A solutions-oriented, "can-do" mindset.
Self-motivated and capable of working independently or as part of a team.
Effective interpersonal skills to build rapport with cross-functional teams.
Excellent Excel skills and ability to present data effectively
Excellent organisational and communication skills

Desirable Experience:

Mobile network and telecoms knowledge

What we Offer:

Full time – competitive salary dependent on experience
25 Days Paid Holiday per annum plus Bank Holidays
Discretionary Annual Bonus linked to key performance metrics for team
Great location at Malvern Hills Science Park with free onsite parking
Continuous learning and professional development opportunities
Exciting and challenging projects with industry-leading clients

What we Offer

Salary £30,000- £35,000 (depending on experience)
25 Days Paid Holiday per Annum (plus Bank Holidays)
Hybrid working – we operate a minimum of 3 days per week on site at our Malvern Office (following accreditation)
Due to the nature of this role we are unable to sponsor candidates and therefore all applicants should already hold the right to work in the UK
Great location at Malvern Hills Science Park with onsite parking and cafe

Other Information

All candidates will have to be willing to undergo employee screening
Flexible working – we may consider part-time applications for this role

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Flexitime
Free parking
On-site parking
Work from home

Ability to commute/relocate:

Malvern WR14 3SZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years Account Management experience do you have?

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 5 years (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

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