Customer support & client services managers Work, Jobs in Bromyard, Hef (with Salaries)

Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
4d
Team Leader
Restore PLC —Kidderminster
- £28,163.20 a year
- Monday to Friday
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Part-time Customer Service Manager
International Workplace Group plc —Tewkesbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
7d

More jobs to discover

Find similar jobs that you might be interested in.

Team Leader
Gallagher —Brierley Hill
Can display a sales driven and motivational attitude. Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved…
Up to £45,000 a year
Quick apply
CCTV Team Leader
Enviromontel Ltd —Worcester
Full UK driving licence (essential). Minimum 2 years’ proven experience as a CCTV Surveyor within the drainage or utilities sector.
Up to £40,000 a year
Quick apply
10d

I want to receive the latest job alerts for customer support & client services managers in bromyard, hef

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near bromyard, hef

Customer Service Manager jobs in Tewkesbury

Customer Assistant jobs in London

Customer Success Manager jobs in Northampton

Customer Success Manager jobs in Bristol Bs30

Customer Success Manager jobs in Cheltenham Gl52

No Experience Remote Customer Chat Support jobs in London

Customer Success Manager jobs in Leicester

Customer Service Manager jobs in Portsmouth

Customer Service Manager jobs in North Yorkshire

Customer Service Manager jobs in Watford

Civil Service jobs in Leeds

Customer Service Manager jobs in Merry Hill

Clinical Data Manager jobs in London

Customer Success Supervisor

Livity Life
Worcester

Quick apply

Job details

Permanent
£30,000 - £31,000 a year
4 days ago

Qualifications

Computer literacy
Microsoft Office
Presentation skills
Communication skills
Time management

Full job description

To ensure all staff are fully trained on all aspects of the role and through quality monitoring and feedback so that all users of the Technology Enabled Care service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans, enabling people to reach their goals and aspirations as independently as possible

Ensure the successful welfare of Livity Life Service Users by reducing the risk.

Main Duties and Responsibilities

Distribute and review Monthly quality monitoring to ARC Shift leaders.
Ensure quality monitoring is being completed to a high and consistent standard across all shift leaders.
Identify, record and report monthly to senior ARC management on and concerning trends, patterns and observations identified in quality monitoring or feedback forms.
Work with shift leaders to develop bespoke improvement plans to support call handling staff.
Ensure clean and reliable data is maintained on Alarm Receiving Centre database and any related software.
Ensure over the course of the month time is spent with all shift patterns encompassing the Morning, evening and night teams.
Quality monitoring and feedback of new starters (daily)
New starter Induction
Deliver new starter training.
Developing and maintaining training material including group activities, presentations, and assessments with support of shift leaders and seniors.
Deliver refresher & bitesize training to ensure all staff are up to date with the latest processes.
New Process Training
Continuous monitoring of SOPS to ensure accuracy.
Service Centre Training
Identify any performance issues following training/refresher training report to ARC Managers.
Coordinate with ARC Management to deliver development activities.
Documenting and maintaining a record of training log to ensure full coverage of all staff.
Escalating concerns or identified risks to Service Centre’s or local authority.
Reporting to local authority on service user concerns or if identified risks have increased to ensure a consistent service is provided.
Identifying and reporting safeguarding risks promptly to ensure safety of services users where immediate risk is identified.
Working cross functionally with other department leaders to ensure that the objectives of the business are being met, and outcomes are being delivered using effective communication to ensure clear expectations are achieved.
Ensure compliance with TSA Accreditation, ISO and all other appropriate quality standards.
To be a proficient and confident user of all Microsoft Office platforms and internal software. To deliver the Technology Enabled Care support programme and contribute experience and feedback into the continual development and improvement of the service.
Deliver remote, life-enhancing support in line with the organisation’s Technology Enabled Care strategy and service model.
To provide the best care and support possible, in accordance with each individual’s support needs, ensuring physical and mental wellbeing of each are given equal consideration.
Using initiative to build the role within the innovative culture. This is a developing role and requires recommendations and reflection in order to mature the offering of a Welfare Coordinator.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

Key Performance Indicators

Excellent written and verbal communication skills
Exceptional time management skills
Good presentation skills
Awareness of different learning styles
Ability to be resilient and adaptive to new situations

Experience

Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful - Essential/Desirable
Proven track record of working in a health or social care setting- Essential/Desirable
Previous experience of working across multiple sites- Essential/Desirable
Previous experience of working with various client groups- Essential/Desirable
Lead by example by demonstrating our company values- Essential/Desirable

Skills and Knowledge

Understanding of person-centred support- Essential/Desirable
Computer literacy- Essential
Passionate about enabling people to live the life they want to lead- Essential/Desirable
Be accountable for decisions and learn from mistakes- Essential/Desirable
High level of self-awareness and enjoy developing new skills and abilities.
Natural at developing relationships with others, working together as part of a team, and encouraging others to contribute- Essential/Desirable

Qualifications

Preferred Customer Service qualification or equivalent- Essential/Desirable

Others

The Right to Work in the UK- Essential
Complete a DBS of either a Standard or Enhanced Level- Essential
An enthusiastic and motivated individual who strives to succeed- Essential/Desirable
Must be flexible, adaptable and positive in their approach to work- Essential/Desirable
Aptitude for technology and use of digital devices- Essential/Desirable

Company Overview

At Livity Life, we are redefining the future of healthcare through intelligent technology and human-centered innovation. Our vision is clear: a world where proactive, personalized, and preventative care empowers individuals of all ages and backgrounds to live safe, independent lives in the comfort of their own homes. Driven by our mission, we create cutting-edge digital tools and transformative services that challenge traditional norms and deliver exceptional care. We believe independence should be accessible to everyone, and technology is the key to making that possible. Our ambition is bold, to lead the digital health revolution by pioneering scalable, secure, and user-focused solutions that reshape how care is experienced and delivered. With a commitment to excellence and innovation, we are building a future where healthcare is not reactive, but proactive, and where every individual can thrive independently.

Quick apply

Refine Your Search

customer support & client services managers jobs in bromyard, hef

Customer Success Supervisor

Team Leader

Part-time Customer Service Manager

More jobs to discover

I want to receive the latest job alerts for customer support & client services managers in bromyard, hef

Explore jobs in more locations

Company Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected