Incident manager Work, Jobs in Brook Green, Gtl (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Night Duty Manager
Riverstone Kensington - Concierge —London
- Up to £46,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Hotel
- Employee discount
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33,500 a year
- 12 hour shift
- Front desk
- Computer skills
- Guest services
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Sr Manager, Digital Workplace Support UK
Cytiva —Amersham
- Full-time
- Continuous improvement
- Leadership
Data Investigations Manager (Data & Analytics)
Equifax —London
- Full-time
- Team management
- Leadership
- Communication skills
- Sick pay
H&S Manager
Antvic LTD —London
- £60,000 - £80,000 a year
- Full-time
- Electrical experience
- First Aid Certification
- In-person
Quick apply
9d
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
Sustainability & Compliance Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- In-person
Quick apply
14d
Revenue Protection Officer
Amulet —Poplar
- £18.17 an hour
- Full-time
- English
- First Aid Certification
- Conflict management
- Annual leave
Quick apply
6d
Cyber Incident Response Manager
Pwc UK —London
- Full-time
- Team management
- Mentoring
Senior Executive Services Operations Manager
Google —London
- Bachelor's degree
- No degree
- Leadership
7d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
14d
Residential Life Night Manager
London School of Economics and Political Science —London
- £43,277 - £55,497 a year
- Night shift
- Travel
- Communication skills
- School
- Annual leave
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
10d

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incident manager jobs near brook green, gtl

Major Incident Manager

Bell Integration United Kingdom
London

Quick apply

Job details

Qualifications

Technical troubleshooting
Stakeholder liaison
IT service management
Incident documentation
Incident reporting preparation
Change management
Analysis skills
Service restoration
Technical support incident logging
Technical writing
Major incident coordination
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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Refine Your Search

incident manager jobs in brook green, gtl

Major Incident Manager

Manager, Command Centre & Incident Management

Night Duty Manager

Assistant Customer Service Manager

Operational Resilience and Readiness Manager

Day Residential Concierge - The Helios, Television Centre Residential, London

Business Incident Manager

Service Reporting Manager

Sr Manager, Digital Workplace Support UK

Data Investigations Manager (Data & Analytics)

H&S Manager

IT Manager

Sustainability & Compliance Manager

Revenue Protection Officer

Cyber Incident Response Manager

Senior Executive Services Operations Manager

Service Delivery Manager

IT Support Manager

Residential Life Night Manager

IT & Helpdesk Manager - Panavision London

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