Customer service coordinator Work, Jobs in Brooke, Nfk (with Salaries)

CRM Coordinator - ID:331
Hughes Electrical —Norwich
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Coordinator
Smurfit Westrock —Diss
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BarrattDevelopments —Norwich
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CRM Coordinator - ID:331
Hughes Electrical —Norwich
This is a key operational role within a growing B2B function, supporting sales performance, pricing accuracy and system integrity across the business.
£28,000 - £35,000 a year
Quick apply

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CRM Coordinator - ID:331

Hughes Electrical -
Norwich

Quick apply

Job details

Full-time
£28,000 - £35,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Analysis skills
B2B
Organisational skills
Time management

Full job description

Why come and work with us?
Hughes is a family run company that has been trading for over 100 years. Hughes is not only a family company in name but also in attitude. Our ethos is simple - to treat people the way that they would want to be treated themselves! We are a long-standing company with long term plans, so aim to offer our staff a long and meaningful career. This means that we take training and career development seriously and as a result we aim to offer you a supportive and professional working environment.
We feel hard work should be rewarded, and therefore we offer you:

Employee Discount
Free use of Company Holiday Lodges
Discounted Gym Membership
Employee Assistance Program - including health and wellbeing services
Enhanced Holiday Allowance
Enhanced Maternity Leave
Enhanced Paternity Leave
Company Pension Scheme
Training and Development Programs
Supporting Community Projects
Life Insurance
Recognition for Long Service

We are excited to offer the opportunity to join our Hughes Business team as a Business Support Coordinator based in Norwich. This is a key operational role within a growing B2B function, supporting sales performance, pricing accuracy and system integrity across the business.
As a central part of our professional and fast-paced team, you will take ownership of core systems and processes, including CRM, EPOS and pricing. Your attention to detail, organisation and commercial awareness will directly support decision-making, customer experience and the smooth running of the department.
We are looking for someone who takes pride in accuracy, works with discipline and is motivated by delivering consistent, reliable output. This is an excellent opportunity to develop commercial and systems expertise in a business-facing environment.
What does the role include?

Maintaining CRM data accuracy, structure and hygiene
Managing regular data imports and system updates
Supporting pricing reviews and ensuring competitive positioning
Creating and maintaining promotions and pricing updates
Monitoring competitor activity and market trends
Coordinating EPOS incidents with IT and supporting issue resolution
Supporting user acceptance testing (UAT) and system changes
Reviewing delivery costings and maintaining accurate system rules
Supporting B2B web orders and live customer enquiries where required
Producing reports and supporting wider commercial projects

What Skills and Experience are required?

Strong attention to detail and ability to work accurately with data
Experience working across multiple systems (e.g. EPOS, CRM, reporting tools)
Good organisational and time management skills
Ability to manage recurring tasks alongside ad-hoc requests
Strong analytical and problem-solving ability
Clear communication with both technical and non-technical colleagues
Commercial awareness, particularly around pricing and performance
Experience within retail, B2B or data-driven environments is advantageous
Exposure to CRM (e.g. HubSpot), Excel or workflow automation is beneficial

IND01

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CRM Coordinator - ID:331