Software support analyst Work, Jobs in Brough, Ery (with Salaries)

Software Support Analyst
Spectrum —Hessle
- £26,000 - £28,000 a year
- Full-time
- SQL
- JavaScript
- Scripting
Quick apply
QA Analyst
Tribal Group —Hessle
- £33,000 - £37,000 a year
- IT
- AI
- Employee assistance programme
- Flexible schedule
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Acis Group —Gainsborough
- £35,000 - £42,200 a year
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Software Support Analyst

Spectrum -
Hessle

Quick apply

Job details

Full-time
£26,000 - £28,000 a year

Qualifications

Visual Basic
QlikView
SQL
JavaScript
Scripting
Communication skills

Full job description

At Spectrum Digital, we’ve spent the last decade helping organisations transform how they work - using intelligent automation to remove repetitive tasks and free people to focus on what matters. We’re passionate about technology, but even more passionate about people and progress.

We’re growing fast and looking for a Software Support Analyst to join our team - someone who’s as curious about technology as they are about solving problems and helping others.

About the Role

As a Software Support Analyst, you’ll be the first line of defence when users need support with our intelligent automation solutions. You’ll troubleshoot issues, guide users through technical challenges, and ensure our products deliver exceptional value every day.

This role is ideal for someone who:

Has a logical, problem-solving mindset
Loves exploring how technology can make life easier
Enjoys communicating clearly and confidently with others

It’s also a gateway role - your chance to learn from the ground up and progress into an Automation Engineer. You’ll work with some of the most exciting technologies in the market, including AI, low-code development, Robotic Process Automation, business intelligence, and print management.

What You’ll Do

Support users of our solutions - both clients and internal teams
Handle the configuration and setup of software products
Manage your workload proactively and contribute to our knowledge base
Escalate complex issues appropriately and collaborate on resolutions
Build strong relationships through clear, empathetic communication
Spot opportunities for improvement or potential sales leads

Essential:

A genuine passion for technology and how it can improve people’s lives
Excellent communication skills - confident, clear, and approachable
A problem-solving mindset with the patience to work through challenges

Nice to have (we’ll help you get there):

Familiarity with scripting (SQL, Visual Basic, JavaScript)
Exposure to platforms such as:
Document Management (Therefore)
Intelligent Capture (IRISXtract, ABBYY, FlexiCapture)
Output Management (Uniflow, Papercut, Spindle)
Business Intelligence (QlikView, QlikSense)
Electronic Forms
Robotic Process Automation (Electroneek, UI-Path)

Why Spectrum Digital?

We’re headquartered at Bridgehead Business Park near the Humber Bridge, with an additional site at The Catalyst in Newcastle - a cutting-edge tech community hub.

We offer:

Flexible working arrangements
Competitive remuneration
Generous holiday allowance
A collaborative, innovative culture where your ideas truly matter

How to Apply

If this sounds like you, apply on our website www.spectrum.tech

Send across your CV and a short covering letter.

We’d love to know:

What got you into tech?
What are your ambitions - big or small?
And most importantly, why Spectrum?

ABOUT SPECTRUM

Spectrum is an award-winning managed service technology business with over 40 years’ experience and a track record of helping organisations make significant savings in time and money by introducing highly-efficient, automated business management and print processes.

We have a fantastic culture here, we do things differently and we do them well. Whilst we work hard, we also play hard and ensure that as a team, we enjoy what we do.

We offer flexible working arrangements, a generous remuneration package and plenty of holidays.

Located on Bridgehead Business Park on the outskirts of Hull, our multi-million-pound offices are located close to the Humber Bridge and A63/M62 corridor, allowing for easy access from local areas.

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

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