1st line support engineer Work, Jobs in Broughton Astley, Lec (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
3d
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply

Related jobs to explore

Based on your search for 1st line support engineer

Engineers
Saputo Inc. —Nuneaton
4 on / 4 off – 2 days, 2 nights, 4 off etc. My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of…
£57,371 a year
Multi Skilled Engineer/Handyman
Torien Services Ltd —Spalding
Proficiency in using mobile working solutions , as is a full clean driving license. The engineer will ensure that all maintenance activities are performed in…
Quick apply
6d

I want to receive the latest job alerts for 1st line support engineer in broughton astley, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support engineer jobs near broughton astley, lec

Senior It Engineer jobs in Glasgow G73

Senior It Engineer jobs in West Midlands Region

Senior It Engineer jobs in Remote

Network Engineer jobs in London

1st Line Support Engineer jobs in London

Junior Cloud Engineer jobs in London

Pastoral Support jobs in London

1st Line Support Engineer jobs in Sheffield

1st Line Support Engineer jobs in Manchester

1st Line Support Engineer jobs in Dartford

Senior Brand Manager jobs in London

Technical Support Specialist jobs in Nottinghamshire

It Support jobs in Portsmouth

Technical Support Specialist jobs in Glasgow

2nd Line Support jobs in Birmingham

No Experience Entry Level It Support jobs in London

Technical Support Specialist jobs in Leeds

Technical Support Specialist jobs in England

1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Leamington Spa

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Azure
Windows
IT support
IT
Intune

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

What We Offer

Competitive salary, laptop, and on-site parking
25 days annual leave plus bank holidays
Workplace pension and staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
Safeguarding
OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment

#LI-CG1

#LI-GP1

Apply Now

Refine Your Search

1st line support engineer jobs in broughton astley, lec

1st / 2nd Line IT Support Analyst

Senior IT Infrastructure Engineer

End User IT Support Manager

Senior TechOps Generalist

Related jobs to explore

I want to receive the latest job alerts for 1st line support engineer in broughton astley, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected