Returns manager Work, Jobs in Brownhills, Wmd (with Salaries)

Returns Manager
Cotswold Company —Lichfield
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
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- Bakery
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- Supervising experience
- Mentoring
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ClickThrough Marketing —Lichfield
- £40,000 a year
- Hybrid work
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Project Manager
IWS M&E —Walsall
- £45,000 - £55,000 a year
- Full-time
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- Microsoft Office
- Contracts
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Group Operations Coordinator
Surecare UK ltd —Birmingham
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- Microsoft Word
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2d
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Starbucks —Lichfield
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Network Planning Manager
EMR Group —Wednesbury
- Full-time
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Activities Co-ordinator
HC-One - Chaseview (Staffordshire) —Burntwood
- £12.95 - £13.45 an hour
- Organisational skills
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- Annual leave
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2d
Sales Office Manager
Travis Perkins —Walsall
- Full-time
Store Manager - Burger King
Moto —Wolverhampton
- £32,000 a year
- Full-time
- Customer service
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Inventory Management
Hightech (GB) LTD —Birmingham
- £31,401 - £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Store discount
- Employee discount
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3d
Student Administrator
LD Training Services —Dudley
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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1d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
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- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
eCommerce Manager
Alliance Automotive Group —Birmingham
- Marketing
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9d
Postperson with Driving
Royal Mail Group —Stafford
- Part-time
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Store Manager
Lovisa —Birmingham
- Supervising experience
- Leadership
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1d
Registered Manager
Priory —Chasetown
- £38,000 a year
- Full-time
- Organisational skills
- IT
- Care plans
- Referral programme
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12d
Seasonal Store Colleague
GOOUTDOORS —Wolverhampton
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
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3d
Logistics & Customer Service Administrator
Wood Innovations —Walsall
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
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2d

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Returns Manager

Cotswold Company -
Lichfield

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
5S
Logistics
Continuous improvement
Warehouse experience
Root cause analysis
Leadership
Communication skills

Full job description

Job reference

TCC000855

Date posted

04/05/2026

Application closing date

Blank

Location

Lichfield UK

Salary

Competitive

Package

Blank

Contractual hours

Basis

Full time

Job category/type

Blank

Attachments

Blank

Returns Manager

Job description

About the Role

We are looking for an experienced and driven Returns Manager to lead and optimise the end-to-end returns operation across our furniture logistics network.

This is a pivotal leadership role responsible for ensuring returned products are processed efficiently, accurately, and in line with company standards. You will oversee the full lifecycle of returns — from inspection and refurbishment to recycling and disposal — with a clear focus on maximising value recovery and enhancing customer experience.

Working across multiple sites, you’ll lead a high-performing team, implement robust processes, and collaborate cross-functionally to reduce return rates and improve product lifecycle management. This role combines hands-on operational leadership with strategic oversight, including budget accountability, stock integrity, and compliance.

Key Responsibilities

Health, Safety & Compliance

Ensure the safety and welfare of all colleagues and visitors within the returns operation
Maintain compliance with company policies, H&S legislation, and environmental standards
Promote safe handling practices, particularly for large or damaged furniture items
Report risks and incidents to the Health & Safety Officer

Returns Operations

Manage the full lifecycle of returned products: receipt, inspection, grading, refurbishment, repackaging, recycling, and disposal
Maintain high levels of accuracy across all return transactions within the Warehouse Management System
Ensure timely processing of returns in line with SLAs and customer expectations
Oversee parts operations, ensuring responses and dispatch within 48 hours
Reduce waste, damage, and write-offs through process improvements and team training
Manage secure storage and organisation of returned stock and refurbished items
Lead root-cause analysis to identify trends in returns (product faults, packaging, delivery issues)

Quality & Product Assessment

Lead consistent and accurate inspection and grading of returned products
Collaborate with Product and Quality teams to improve product durability and reduce returns
Ensure accurate documentation of faults and refurbishment requirements

Equipment & Facilities

Maintain a clean, organised, and efficient returns workspace
Ensure all equipment is safe, compliant, and well maintained
Support improvements to enhance workflow and operational safety

Financial & Strategic Oversight

Manage returns budgets, including labour, refurbishment costs, recycling fees, and write-offs
Monitor and report on KPIs such as return rates, processing time, and recovery value
Identify opportunities to reduce costs and improve value recovery
Support long-term planning for returns capacity and sustainability initiatives
Oversee trader transactions and monthly financial reporting
Drive maximisation of stock recovery back into saleable inventory

Leadership & Team Development

Lead, recruit, and develop a multi-site returns team
Conduct regular one-to-ones, coaching, and performance reviews
Foster a positive, inclusive, and accountable culture
Lead by example and champion continuous improvement
Ensure clear communication of goals, processes, and expectations

Cross-Functional Collaboration

Partner with logistics teams and delivery depots to improve returns accuracy
Work closely with Warehouse Operations to ensure smooth product flow
Collaborate with Supply Chain and Buying on supplier returns and claims
Support Product Development and Quality teams with actionable insights
Contribute to sustainability and circular economy initiatives

General Responsibilities

Promote equality, diversity, and excellent customer care
Continuously develop personal knowledge and performance
Maintain awareness of relevant legislation (Data Protection, FOI, etc.)
Represent the organisation positively at all times
Ensure adherence to company policies and procedures

What We’re Looking For

Essential Skills & Experience

Minimum 5 years’ experience in returns, reverse logistics, or warehouse operations
At least 5 years in a leadership role
Strong knowledge of Warehouse or Returns Management Systems
Experience managing budgets and financial performance
Excellent communication and leadership skills
Strong attention to detail and process-driven mindset
Analytical and solutions-focused approach
Good working knowledge of Excel and Word
Strong Health & Safety awareness

Desirable

Experience within furniture, homeware, or bulky goods sectors
Exposure to e-commerce operations and systems
Knowledge of Lean, 5S, or continuous improvement methodologies

Personal Attributes

Confident communicator who engages and motivates teams
Leads by example and embodies company values
Proactive, driven, and results-oriented
Strong commercial awareness and financial accountability
Passionate about continuous improvement and operational excellence

Why Join Us?

Play a key role in shaping a critical part of the logistics operation
Opportunity to influence product lifecycle and sustainability initiatives
Lead and develop teams across multiple sites
Be part of a fast-paced, collaborative, and growing organisation

Apply Now

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Returns Manager

About the Role

Key Responsibilities

Health, Safety & Compliance

Returns Operations

Quality & Product Assessment

Equipment & Facilities

Financial & Strategic Oversight

Leadership & Team Development

Cross-Functional Collaboration

General Responsibilities

What We’re Looking For

Essential Skills & Experience

Desirable

Personal Attributes

Why Join Us?