It analyst Work, Jobs in Broxbourne, Hrt (with Salaries)

IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
3d
IT Systems Support Analyst
David Lloyd Clubs —Hatfield
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Microsoft Office
- Employee discount
3d
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
2d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
IT Systems Analyst, Wembley Stadium
Delaware North —Wembley
- £36,000 a year
- Weekend availability
- Computer Science
- Customer service
- English
8d
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- IT
3d
Academy IT Analyst
Bridewell —London
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
4d
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Business Systems Analyst
Islington Council —Islington
- £42,912 - £44,235 a year
- Microsoft Excel
- Employee discount
5d
Service Desk Analyst
London Business School —London
- Software troubleshooting
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
11d
IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
IT Business Analyst - D365 Finance
Safetykleen —Brentford
- £65,000 - £70,000 a year
- Full-time
- English
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Service Support Analyst
The National Archives —Kew
- £29,258 a year
- Full-time
- Windows
- Presentation skills
- Continuous improvement
- Annual leave
11d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
9d
Finance Systems Analyst
London Business School —London
- Customer service
- Analysis skills
- Project management
- Annual leave
- Gym membership
Quick apply
11d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
IT Operations and Commercial Analyst
Petroineos Trading Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
1st Line IT Support Analyst
DMS —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply

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IT Systems Support Analyst (Interim)

Institute of The Motor Industry
Hertford

Quick apply

Job details

Full-time | Fixed term contract
£30,000 - £35,000 a year
3 days ago

Benefits

Cycle to work scheme
Financial planning services
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

ITIL Certification
Microsoft Office
ITIL
IT support
SharePoint
LMS
Communication skills

Full job description

Interim IT Systems Support Analyst

PMO & IT

Hybrid Working at Fanshaws Ln, Brickenden, SG13 8PQ

Role reports to: Head of PMO and IT

Contract: Fixed-term 6 Months

Purpose of the Role

The Interim IT Support and Systems Analyst provides hands-on IT and systems support across the PMO and IT function during a period of planned and unplanned team absence and ongoing infrastructure projects.

Working within IMI's IT governance framework, the role keeps day-to-day IT support and the core business systems running smoothly, owns and triages the support queue, manages and coordinates third-party providers, and provides practical capacity on projects. It is a hands-on delivery and support role rather than a line-management role, taking the operational load so that senior colleagues can step up to cover specialist and management gaps.

Key Responsibilities & Accountabilities

IT Support & Service Coordination

Act as a first point of contact for end-user IT support across the organisation, resolving day-to-day queries and coordinating with third-party providers where required.
Work with the organisation's managed-service and third-party providers on routine maintenance, access and support tasks, ensuring requests are progressed and resolved.
Maintain a high standard of customer service and clear communication with colleagues at all levels.

Systems & Applications Support

Provide day-to-day support, first-line resolution and triage for the LMS and other core business systems, escalating to providers and senior colleagues where required.
Support the day-to-day operation, configuration and maintenance of these systems, and coordinate releases and updates with the relevant providers.
Support user access administration within the business systems, including accounts, roles and permissions.
Act as a day-to-day point of contact and triage for colleagues on system issues.
Investigate, log and track issues through to resolution, keeping users updated throughout.

Third-Party & Supplier Management

Own and manage the support ticket queue using the service-management tool, prioritising by impact and urgency and ensuring nothing is lost during the absence period.
Manage and coordinate third-party providers on incidents, changes, releases and routine requests, holding them to agreed service levels.
Support the introduction of improved ticket and SLA reporting.

Infrastructure & Project Support

Provide practical, hands-on support to infrastructure and IT projects, assisting with delivery and rollout tasks as required.
Assist with project documentation, scheduling and coordination across internal teams and third-party providers.

Governance & Compliance

Work within IMI's IT governance and change management framework, including the Change Advisory Board (CAB) and Technical Design Authority (TDA).
Support change control, user acceptance testing (UAT) and post-implementation checks for changes and releases.
Recognise that several systems hold regulated and sensitive data, and handle changes and access accordingly.
Handle data responsibly and in line with UK GDPR and the organisation's data protection obligations.

Person Specification

Essential Experience & Knowledge

Proven experience in a combined IT support and systems or applications support role.
Experience administering and supporting business systems, such as an LMS or similar platform, including user access and releases.
Strong working knowledge of the Microsoft suite, including SharePoint.
Experience managing a busy support queue using a service-management or ticketing tool, with sound prioritisation.
Experience managing and coordinating third-party providers.

Skills & Capabilities

Able to work independently with minimal onboarding and to be productive quickly.
Excellent communication and customer-service skills.
Comfortable supporting business-critical systems in a live environment.
Organised and methodical, with strong attention to detail.

Personal Attributes

Self-starting, calm under pressure and comfortable with ambiguity.
Collaborative and approachable, with a genuine service ethos.
Discreet and trustworthy when handling sensitive data.
Delivery-focused with a practical, solution-oriented mindset.

Desirable Experience

Experience within an awarding organisation, education, membership or other regulated environment.
Experience coordinating multiple third-party providers across a systems estate.
Exposure to infrastructure changes.
Familiarity with ITIL-aligned change management (CAB) and service management practice.
Experience supporting application or platform migrations and cutovers.

Essential Qualifications

Relevant IT support or systems certifications, for example Microsoft, CompTIA or ITIL Foundation, are welcome. Practical experience is valued most.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Life insurance
On-site parking
Private medical insurance
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

it analyst jobs in broxbourne, hrt

IT Systems Support Analyst (Interim)

IT Systems Support Analyst

IT Support Analyst

IT Desktop Support Analyst

End User Support Analyst

Business Systems Analyst (Cardiology PACS)

IT Systems Analyst, Wembley Stadium

Retail IT Analyst

Academy IT Analyst

2nd Line IT Support Analyst

Business Systems Analyst

Service Desk Analyst

IT Service Desk Analyst

IT Business Analyst - D365 Finance

IT Service Support Analyst

First Line Service Desk Analyst

Finance Systems Analyst

Service Desk Analyst

IT Operations and Commercial Analyst

1st Line IT Support Analyst

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