Skoda Aftersales Manager
Are you an experienced automotive Aftersales leader ready to take ownership of a high-performing service operation?
The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Skoda Retailer in Plymouth. This is a fantastic opportunity to play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.
What You’ll Be Responsible For
In this key leadership role, you will oversee the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.
Leadership & Team Development
- Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop
- Creating a positive, high-performance culture focused on customer satisfaction and operational excellence
- Coaching, mentoring and developing team members through regular one-to-ones and performance reviews
- Supporting recruitment, training and succession planning to build a strong future team
Operational Performance & Workshop Efficiency
- Driving workshop productivity, utilisation and efficiency
- Managing workshop loading, labour sales and first-time fix performance
- Ensuring effective implementation of service core processes
- Monitoring lead times, workflow and operational performance to maximise capacity and customer convenience
Commercial Performance & Profitability
- Owning service, labour and parts revenue performance against targets
- Managing departmental costs, margins and stock levels to optimise profitability
- Driving parts sales performance, stock turn and inventory control
- Using data and KPI analysis to identify opportunities for continuous improvement
Customer Experience & Retention
- Delivering exceptional levels of customer satisfaction and retention
- Leading the resolution of complex customer concerns with professionalism and integrity
- Supporting aftersales marketing initiatives to drive repeat business and long-term customer relationships
- Ensuring the highest standards of communication and service across all customer touchpoints
Compliance & Brand Standards
- Ensuring full compliance with Skoda brand standards and manufacturer requirements
- Maintaining departmental adherence to company policies and industry guidelines
- Protecting departmental assets, tools and stock control processes
Who We’re Looking For
We are looking for a proven automotive Aftersales leader who brings:
- A strong track record managing a franchised Aftersales department
- Excellent commercial awareness and a data-driven approach to performance management
- Experience improving key KPIs including productivity, labour sales, margins and customer satisfaction
- A confident, motivational leadership style that brings out the best in teams
- Strong problem-solving skills and the ability to resolve customer concerns effectively
- The ability to balance operational efficiency with exceptional customer care
What We Offer
This is a senior leadership role with excellent rewards and long-term career opportunity, including:
- £40k basic plus bonus OTE £57k
- Company car
- Life Insurance
- Health Cash Plan
- Company Pension Scheme
- 31+ days holiday
- Retailer Car Scheme
- Bike to Work Scheme
If you are an ambitious automotive Aftersales leader ready for your next challenge, we would love to hear from you.
Job Type: Full-time
Pay: Up to £57,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Experience:
- Automotive Aftersales: 3 years (required)
Work Location: In person
