Head of digital Work, Jobs in Buckhurst Hill, Ess (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
14d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Head of Digital
1st Formations —London
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- APIs
Head of Digital
Bestway Group —Park Royal
- Full-time
- CRM software
- AI
- Leadership
Quick apply
12d
Head of People
Digital Odour Technologies Limited —London
- £60,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
Quick apply
5d
Head of IT Project Management Office
Safetykleen —Brentford
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Agile
- Communication skills
Quick apply
6d
Head of ICT and Business Support
London Councils —London
- From £77,407 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
12d
Marketing & Digital Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £30,000 - £120,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Analytics
- Work from home
Quick apply
1d
Creative Director
Wayfair —London
- £98,165 - £111,632 a year
- Full-time
- In-person
- AI
- Leadership
- Employee discount
- Life insurance
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of People Operations
Kooth —London
- £70,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Portfolio Management
Metropolitan Thames Valley —London
- £96,823 - £101,918 a year
- Full-time
- DevOps
- Agile
- IT
Quick apply
Deputy Design Manager
Vitabiotics —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
Deputy Head of Workforce
Guy's and St Thomas' NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Full-time
- Master's degree
- No degree
- Human resources
1d
Global Head of Digital
Dorchester Collection —London
- Monday to Friday
- Data analysis skills
- Hotel
- Presentation skills
- Work from home
- Referral programme
Head of Field Marketing, EMEA-APJ
NAVEX —London
- From £135,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Marketing
AI Transformation Leader (All Levels) - UK Wide
Concept AI Ltd —London
- £90,000 - £220,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Machine learning
- Work from home
Quick apply
Project Management, PSG Senior Manager - 12-Month Contract
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Financial services

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Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year
14 days ago

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

Refine Your Search

head of digital jobs in buckhurst hill, ess

Head of Customer Experience

Head of Customer Experience

Head of Customer Operations

Head of Learning & Development

Head of Digital

Head of Digital

Head of People

Head of IT Project Management Office

Head of ICT and Business Support

Marketing & Digital Professionals (All Levels) - UK Wide

Creative Director

Head of Creative

Head of People Operations

Head of Portfolio Management

Deputy Design Manager

Deputy Head of Workforce

Global Head of Digital

Head of Field Marketing, EMEA-APJ

AI Transformation Leader (All Levels) - UK Wide

Project Management, PSG Senior Manager - 12-Month Contract

I want to receive the latest job alerts for head of digital in buckhurst hill, ess

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