Customer support & client services managers Work, Jobs in Buckingham, Bkm (with Salaries)

Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Member Experience Manager
Fitness First —Bedford
- £28,685 a year
- Planograms
- Team management
- Training & development
- Employee discount
- Gym membership
Quick apply
9d
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Commercial Services Manager
The Peninsular and Oriental Steam Navigation Company —Bicester
- Organisational skills
- Training & development
Quick apply
7d
Sales & Service Manager
Blue Cube (Europe) Ltd —Bedford
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
3d
Head Of Customer Experience
Lookers —Bedford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply

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customer support & client services managers jobs near buckingham, bkm

Customer Success People Lead

Xero -
Milton Keynes

Apply Now

Job details

Full-time

Qualifications

Google Suite
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Performance management
Team management
Customer loyalty building
Multidisciplinary collaboration
HubSpot
SaaS
Leadership
Communication skills

Full job description

The role / impact

As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists.

Your focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction.

The team & how they connect

You will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes.

Initially, the role will focus on:

Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels.
Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment.
Delivering on diverse always-on and strategic campaigns aligned with our global go-to-market plan.
Utilizing CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot alongside G-Suite tools to analyze customer health data and refine workflows.

Where and how you can work

At Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern UK office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas

Xero is a Great Place to Work UK accredited.

Here are some of the things we are looking for

Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments.
A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions.
You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes.
Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels.
Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.
An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Join a Great Place to Work-Certified company where your voice matters.

Apply Now

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customer support & client services managers jobs in buckingham, bkm

Customer Success People Lead

Member Experience Manager

Customer Success Business Unit Director

Commercial Services Manager

Sales & Service Manager

Head Of Customer Experience

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