Service desk analyst Work, Jobs in Buckley, Fln (with Salaries)

Service Desk Analyst
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
6d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
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Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
11h
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Maintenance
- Communication skills
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
Windows Support Engineer - 3rd Line
NewPrinces Group —Liverpool
- Azure
- Customer service
- Analysis skills
- Annual leave
- Work from home
23h

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IT Helpdesk Technician
Interior Products Group (Morland) —Welshpool
Minimum 3-5 years' experience in an IT Support or Helpdesk role. The successful candidate will be responsible for supporting users, maintaining IT…
£35,000 a year
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8d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
Some home working is available where role and business needs permit – max 2 days per week home working. Active Directory (user account administration, access…
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service desk analyst jobs near buckley, fln

Service Desk Analyst

Evelyn Partners -
Liverpool

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Job details

Full-time
6 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Financial planning
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Microsoft Office
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next.

Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

What will you be doing?

We’re seeking a talented Service Desk Analyst to join our team in Liverpool, responsible for providing first line technical support to all Evelyn Partners staff, answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service.

This is a hybrid working role. Following extensive training, this role will provide Service Desk cover 10:00 - 18:00 Monday to Friday.

As a Service Desk Analyst, your responsibilities will include among others:

Provide excellent Customer Service via the telephone, email and customer portal while maintaining high-levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution
Log all Incidents and Requests in ServiceNow, manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate
Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA
Understand and proactively operate the escalations procedure defined in the Incident Management process
Provide user support, coaching/mentoring to end-users and maintain rapport with Customers by displaying a detailed understanding of their support requirements
Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader

Qualifications

To be successful in this role, you should:

A customer services background with excellent customer service skills
Excellent verbal and written communication skills
Have an in-depth knowledge of Microsoft products including Office 2010 - 2016
Ability to deal with potentially stressful situations
Ability to work in a team as well as on own
Excellent problem-solving skills and the ability to work under pressure

Desired:

Previous experience working on a Service Desk
Previous knowledge or experience of using ServiceNow
ITIL Foundation

Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include:

Competitive salary
Private medical insurance
Life assurance
Pension contribution
Hybrid working model (role dependant)
Generous holiday package
Option to purchase additional holiday
Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients.

At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Quick apply

Refine Your Search

service desk analyst jobs in buckley, fln

Service Desk Analyst

IT Support Analyst (On Site)

Help-Desk support analyst (1st line)

Service Desk Analyst

MIS Support and Training Analyst

Windows Support Engineer - 3rd Line

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