Delivery manager Work, Jobs in Buckley (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
Driver / Team Leader
Rockstar Removals —Chester
- £22,000 - £25,000 a year
- Part-time
- Heavy lifting
- Customer service
- Driving
- Employee discount
Quick apply
5d
Trainee Account Manager
Wilsons Auctions Ltd —Deeside
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
5d
Retail Store Manager
Dynamic Accessories Limited —Ellesmere Port
- Up to £31,000 a year
- Weekend availability
- Customer service
- English
- Continuous improvement
- Store discount
- Employee discount
Quick apply
9d
Infrastructure Delivery Manager
A-Project Infrastructure Solutions Ltd. —Liverpool
- £97,000 a year
- Full-time
- Management
- Engineering
- Bachelor's degree
Quick apply
6d
Lead Delivery Manager - Agile
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Employee discount
Quick apply
13d
Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
- £40,000 - £65,000 a year
- Full-time
- Spanish
- English
- Continuous improvement
- Annual leave
- Flexible schedule
8d
Store Manager - Convenience Wrexham
Morrisons —Wrexham
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
12d
Specialist Adapted Account Manager
Proximo Holdings Limited —Chester
- £27,500 a year
- Full-time
- Hybrid work
Quick apply
12d
Operational Delivery Manager - Changing Futures
Knowsley Council —Knowsley
- £51,356 - £52,413 a year
- Temporary
- Management
- Continuous improvement
- Flexible schedule
9d
Senior Delivery Manager- Liverpool
FDM Group —Liverpool
- Hybrid work
- Organisational skills
- Agile
- Leadership
- Annual leave
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
6h
Account Manager
Floorless —Chester
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
Quick apply
Branch Manager
Travis Perkins —Clwyd
- Weekend availability
- Customer service
- Mentoring
- Training & development
- Employee discount
Quick apply
Operational Delivery Manager - Changing Futures
Knowsley Borough Council —Knowsley
- £51,356 - £52,413 a year
- Management
- Continuous improvement
- Flexible schedule
9d
Client Manager - Events
Showforce —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
Deputy Store Manager
ProCook —Ellesmere Port
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
General Sales Manager
Lithia —Chester
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
7d
Area Manager
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in buckley

Service Delivery Manager

Driver / Team Leader

Trainee Account Manager

Retail Store Manager

Infrastructure Delivery Manager

Lead Delivery Manager - Agile

Contact Centre Senior Operations Manager

Store Manager - Convenience Wrexham

Specialist Adapted Account Manager

Operational Delivery Manager - Changing Futures

Senior Delivery Manager- Liverpool

Senior Client Success Manager

Account Manager

Branch Manager

Operational Delivery Manager - Changing Futures

Client Manager - Events

Customer Success Manager

Deputy Store Manager

General Sales Manager

Area Manager

I want to receive the latest job alerts for delivery manager in buckley

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