Call center manager Work, Jobs in Buckshaw Village, Lan (with Salaries)

Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
2d
Contact Centre Team Leader
Alliance Healthcare —Leigh
- Full-time
- IT
- Leadership
- Communication skills
9d
Telesales Manager (B2B) – Build & Lead a High-Performing Sales Team
Hivebyte Technology Ltd —Manchester
- £38,000 - £43,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
2d
Outbound Lead Generator
Love Business —Bolton
- £27,500 a year
- Full-time
- Hybrid work
- In-person
- Referral programme
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2d

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call center manager jobs near buckshaw village, lan

Customer Service Case Manager

AlphaBiolabs -
Warrington

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Job details

Permanent | Full-time
Up to £28,000 a year
2 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
IT
Financial services
Negotiation

Full job description

Overview
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol testing services to the legal community, members of the public and companies across the UK and internationally. We are going through an exciting period of growth, and our team now needs to expand and recruit a Customer Service Case Manager to support our customers in the Legal sector (mainly social workers and Family Law solicitors). This role is to be a single point of contact for our customers throughout their casework journey with Alpha Biolabs. This role is offered on a full-time basis. This role is hybrid working Monday – Friday.

Roles Responsibilities include:

A single point of contact for specific groups of customers including provision of quotes, chasing quotes, registering cases, organising sample collections, releasing case reports, generating invoices, resolving invoice queries and acting as point of contact for customers for cases or the full lifecycle.
The Case Manager will report directly to the Customer Service Manager
The Case Manager will aim to deliver excellence on every interaction both internal and external
To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
To handle any customer complaints at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and if required the Quality team for root cause analysis.
Ensure compliance with ISO17025 and ISO9001 and all departmental procedures, policies and protocols.
All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded on our casework management system.
Achieve key performance indicators as set by the Customer Service Manager.
Attend account meetings and engage with solution led thinking.

Key Skills

Effective communication both spoken and written.
Ability to identify own limitations and strengths
Proactively recognise training needs and request support
Work within a structured process, understand the demands of the quality management system and adherence to best practice
Ability to negotiate and respond to the customers’ demands
Deal with situations with empathy yet able to be assertive as appropriate.
Manage the expectations of the customer and the business
Outstanding attention to detail and accurate recording of information
Commercial acumen- able to spot opportunities for to upsell etc and influence the customer as appropriate
Very organised, able to plan and deliver and multi-task, meeting targets and deadlines
Able to keep calm under pressure
Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
An understanding of external and internal customers
IT literate.

Benefits:

· Company pension

· Cycle to work scheme

· Enhanced maternity leave

· Enhanced paternity leave

· Free, on-site parking

· Health & wellbeing programme

· Life insurance

· Enhanced sick pay

· Bereavement leave

· Hybrid (2-3 days from home per week, following initial training which will be on site)

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in Warrington WA5 8WD

Quick apply

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call center manager jobs in buckshaw village, lan

Customer Service Case Manager

Contact Centre Team Leader

Telesales Manager (B2B) – Build & Lead a High-Performing Sales Team

Outbound Lead Generator

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