We are looking for a motivated and organised Customer Accounts Administrator to join our Finance Team at Harpers Feeds, a leading family-owned manufacturer of high-quality animal feed supplying trade and farm customers across the South West.
The Role
You will play a key role in maintaining an accurate sales ledger and supporting the efficient management of customer accounts. Working closely with customers, colleagues and the wider business, you will be responsible for processing customer payments, managing credit control activities, resolving account queries and helping to maintain excellent customer relationships.
Key Responsibilities
- Process customer payments, including cash, cheque, card and bank transfers
- Prepare and process daily direct debits
- Set up new customer accounts and maintain accurate customer records
- Monitor customer accounts and undertake credit control activities
- Contact customers regarding outstanding balances by telephone, email and letter
- Resolve customer account queries promptly and professionally
- Liaise with Customer Service teams to authorise orders and minimise credit risk
- Produce monthly customer statements, invoices and debt reports
- Complete month-end sales ledger tasks and reconciliations
- Provide support and cover for other finance functions as required
- Assist with general office duties and contribute to the efficient running of the business
About You
- Previous administration experience, ideally within a finance or credit control environment
- Excellent verbal and written communication skills with the ability to buildnic positive relationships with customers and colleagues
- High level of accuracy and attention to detail, with strong numerical and analytical skills
- Well organised, with the ability to prioritise workload, meet deadlines and work effectively under pressure
- Confident using Microsoft Office applications and able to learn new systems quickly
- Able to work independently and as part of a team, with a proactive and flexible approach to work
- Credit control and/or agriculture experience would be advantageous
What We Offer
- A varied role within a supportive Finance Team
- Training and development opportunities
- Health care scheme (including cashback on medical services and Employee Assistance Programme)
- Discretionary Occupational Sick Pay
- Additional holiday after qualifying periods
Working Hours
- Option to work 22.5 or 30 hours per week between 8.00am and 5.00pm (½ hour unpaid lunch break)
- Monday is required, with flexibility on the remaining working days by mutual agreement
- Additional hours required to provide holiday cover within the department
Full job description available on request
Job Types: Part-time, Permanent
Benefits:
- Additional leave
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- Sick pay
Experience:
- Credit Control: 1 year (preferred)
- Administrative: 1 year (preferred)
- Finance: 1 year (preferred)
Work Location: In person
