Application support analyst Work, Jobs in Bulwell, Ntt (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
IT Service Desk Analyst
TheNottingham —Nottingham
- £26,000 - £31,000 a year
- Microsoft Office
- Communication skills
11d
Service Desk Analyst (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- IT
- Communication skills
5d
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
6d
Data Analyst
Derbyshire County Council —Matlock
- £32,347 - £34,317 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
- Annual leave
- Flexitime
4d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Business Analyst - 12 month fixed term contract
MiningRemediation —Mansfield
- £47,047 a year
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student
Nottingham Forest Football Club —Nottingham
- Full-time
- Microsoft Excel
- Organisational skills
Associate Business Analyst
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
People Solutions Analyst
Entain —Nottingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Oracle
- SQL
- Continuous improvement
- Annual leave
6d
Business Analyst – NetSuite (Mid-Level)
Select Engineering —Nottingham
- £50,000 - £60,000 a year
- Call to connect
- ERP systems
- AWS
- Project management
14d
Business Analyst Apprentice
Futures Housing Group —Derby
- £25,679 a year
- Full-time
- Business
- Communication skills
13d
Product Specialist - Transport Operations
Microlise —Nottingham
- From £40,000 a year
- Hybrid work
- Communication skills
- Employee assistance programme
5d
Data Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Excel
- SQL
- Communication skills
Quick apply
Business Improvement Analyst
The Pallet Network —Swadlincote
- Full-time
- Microsoft Access
- Oracle
- Business
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Analyst (HR)
Greencore Group —Worksop
- Full-time
- Bachelor's degree
- Human resources
- IT
- Employee discount
- Life insurance
11d
Senior Cyber Security Analyst
Nottingham Trent University —Nottingham
- £47,174 - £56,292 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
7d
Senior Interface Analyst/Developer
Nottingham University Hospitals NHS Trust —Nottingham
- £49,387 - £56,515 a year
- Full-time
13d

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

application support analyst jobs in bulwell, ntt

First Line Analyst 3

IT Service Desk Analyst

Service Desk Analyst (Fixed Term)

First Line Analyst

IT Support Technician

Data Analyst

IT Systems Analyst

Business Analyst - 12 month fixed term contract

Tech Operations Analyst

Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student

Associate Business Analyst

People Solutions Analyst

Business Analyst – NetSuite (Mid-Level)

Business Analyst Apprentice

Product Specialist - Transport Operations

Data Analyst

Business Improvement Analyst

Senior Business Analyst (HR)

Senior Cyber Security Analyst

Senior Interface Analyst/Developer

I want to receive the latest job alerts for application support analyst in bulwell, ntt

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