Service manager Work, Jobs in Buntingford, Hrt (with Salaries)

Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Customer Account Manager
Europa Worldwide Group —Cambourne
- £35,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
4d
Operations Support Manager
Braintree District Council —Braintree
- £41,145 - £45,498 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
- Communication skills
- Employee discount
4d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
Quick apply
OPERATIONS MANAGER
Priority Waste Limited —Bedford
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
6d
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
Senior Process Manager
New Global Vision Ltd —Cambridge
- £65,000 - £68,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Regional Service Centre Manager
Dennis Eagle —Braintree
- Up to £64,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
General Manager
Wawa, Inc. —Hertford
- £75,000 - £90,000 a year
- Weekend availability
- Customer service
- Food service
- Leadership
- Annual leave
- Employee discount
9d
Senior Manager Operations
FedEx EU —Stansted
- Full-time
- Continuous improvement
- Communication skills
6d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Hybrid work
- Continuous improvement
- Agile
- Leadership
- Annual leave
12d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
5d
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
12d
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
5d
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
13d
Quality Manager
Mettler Toledo —Royston
- Data analysis skills
- SharePoint
- Annual leave
Service Manager
Endeavour Automotive Group —Knebworth
- Up to £45,000 a year
- Leadership
- Communication skills
- Life insurance
- Referral programme

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service manager jobs near buntingford, hrt

Service Delivery Manager

Serco Group -
Hitchin

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Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension

Full job description

Job title: Service Delivery Manager (PIP)

Band: 4

Contract: Perm

Location: Hitchin

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDHIT

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service manager jobs in buntingford, hrt

Service Delivery Manager

Customer Account Manager

Duty Manager

Operations Support Manager

Trainee Customer Service

OPERATIONS MANAGER

Customer Service Manager

Trainee Account Manager

Senior Process Manager

Regional Service Centre Manager

General Manager

Senior Manager Operations

Customer Service Assistant Manager

Senior Delivery Manager

Client Relationship Manager (Maternity Cover)

Continuous Improvement Manager

Front Office Manager

Insight Application Manager

Quality Manager

Service Manager

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