Senior account manager Work, Jobs in Burbage, Lec (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Senior Business Development Manager
The Manufacturing Technology Centre —Coventry
- £65,000 - £85,000 a year
- Full-time
- CRM software
- Engineering
- Master's degree
Quick apply
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
Senior Account Manager
City Plumbing —Crick
- Full-time
- Business development
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
2d
Senior Account Manager
WORD360 Language Services —Birmingham
- £44,000 - £47,000 a year
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Government Junior Account Manager
SCC —Birmingham
- £40,000 - £41,000 a year
- Monday to Friday
- Hybrid work
2h
Senior Business Development Manager- Retail & Consumer
DSV —Swadlincote
- Full-time
- Business development
- Travel
- Contracts
- Annual leave
- Employee discount
Lead Service Delivery Account Manager
GE Vernova —Rugby
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Annual leave
Business Development Manager Construction & Agriculture
DS Smith —Hinckley
- Full-time
- English
- Business development
- Travel
- Employee assistance programme
- Employee discount
3d
Internal Account Manager
Mediq —Castle Donington
- £30,000 a year
- CRM software
- Business development
- Organisational skills
- Employee assistance programme
- Sick pay
Solutions Development Manager
Great Bear —Desborough
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Safetykleen —Loughborough
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Key Account Development Manager - Waste
Safetykleen —Husbands Bosworth
- £40,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
11h
Business Development and Account Senior Manager
KPMG —Birmingham
- Full-time
- CRM software
- Business development
- Contracts
8d
Entry Level Account Executive - Loughborough
Flourish —Loughborough
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Development Manager
Brush Group —Loughborough
- Monday to Friday
- Hybrid work
- CRM software
- English
- Microsoft Office
- Employee assistance programme
- Life insurance
Account Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Client Relationship Manager
Atom Business Events —Enderby
- £24,000 - £28,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
Quick apply
Key Account Manager - West Midlands
Integral Memory Plc —Birmingham
- £55,000 - £65,000 a year
- Full-time
- Business development
- Time management
Quick apply
1d
Partner Manager
Blue Light Card —Leicester
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Annual leave

I want to receive the latest job alerts for senior account manager in burbage, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

CRM software
Power BI
Customer service call handling
Inbound customer enquiry call handling
Pivot table analysis
Mentoring junior staff
Lean
ERP software
Internal department liaison
Complaint handling
Power BI data visualisation
Analysis skills
Continuous improvement
Mentoring
Management reporting
Pivot tables
Customer interaction
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

senior account manager jobs in burbage, lec

Customer Service Team Leader

Senior Business Development Manager

Account Manager – Strategic Accounts

Senior Account Manager

Senior Account Manager

Government Junior Account Manager

Senior Business Development Manager- Retail & Consumer

Lead Service Delivery Account Manager

Business Development Manager Construction & Agriculture

Internal Account Manager

Solutions Development Manager

Account Manager

Key Account Development Manager - Waste

Business Development and Account Senior Manager

Entry Level Account Executive - Loughborough

Business Development Manager

Account Manager

Client Relationship Manager

Key Account Manager - West Midlands

Partner Manager

I want to receive the latest job alerts for senior account manager in burbage, lec

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected