Guest service agent Work, Jobs in Burford, Oxf (with Salaries)

Reservationist
THYME —Cirencester
- Up to £34,250 a year
- Weekend availability
- Computer literacy
- English
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Reservations Agent
Reservations (Cheltenham) —Cheltenham
- £28,000 a year
- Full-time
- Hotel
- Restaurant
- Communication skills
Quick apply
EFL Teachers Summer Oxford (Non-Residential)
Move Language Ahead —Oxford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply
Front office team member
MERCURE —Oxford
- Full-time
- English
- Hotel
- Employee discount
Quick apply
Receptionist
LAH Property Marketing —Oxford
- £27,560 a year
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Referral programme
Quick apply
1d
Part-time Reservations and Events Coordinator - The Old Parsonage Hotel
The Oxford Collection —Oxford
- £13.32 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee assistance programme
- Employee discount
Quick apply
11d

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Reservationist

THYME -
Cirencester

Quick apply

Job details

Full-time
Up to £34,250 a year

Benefits

Free parking
Discounted or free food
Employee assistance programme
Employee discount
Flexible schedule
Referral programme

Qualifications

Computer literacy
English
IT
Communication skills
Hotel experience

Full job description

Description

We are looking for a Reservations Agent to join our Reservations team focused on curating an exceptional pre arrival journey and upselling across the Thyme Estate. Part time applicants may be considered.

OTE for this role based on a 42.5 hour week with OTE of £34,250 pa

As a Reservationist you will be responsible for all pre-arrival arrangements and the management of guest communication on the behalf of our hotel. You must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.

About us

Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.

We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits

Exceedingly generous Service Charge and Gratuity bonuses paid monthly.* in salary advertised
Additional Holiday - All staff to have an extra day off on their birthday.
Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support, and assistance.
High quality and stylish uniforms provided.
Free staff parking.
50% off food in both the Ox Barn and the Swan.
We offer a Staff accommodation rate of £100 Bed and Breakfast per room per night.
Cookery School - All classes are £40 per person, available for you plus 1 guest.
50% discount on Spa Treatments.
Refer a Friend scheme - If you refer a friend to full time employment, we will pay you £150 when they join, and after the first three months if they stay with us, we will pay you a further £150.
Recently renovated staff room with kitchenette, comfy sofas and entertainment.
Beautiful Location with plenty of space to walk and relax during break times!

Duties & Responsibilities

Answering phone calls from guests on behalf of our Hotel F&B outlets and the Spa
Managing bookings across the estate
Answering emails and following up on enquiries
Responding to Event enquiries
Communicating information accurately to relevant departments
Maximising ALL opportunities within guest interactions to upsell our Happenings and Offerings across our estate.

Typical shift times:

8am-5pm Daily.

11-8pm Daily.

Knowledge & Experience

Previous experience working within a hotel reservation desk would be desirable
Sound industry knowledge
Strong communicator with attention to detail, excellent planning and organisation skills
Confident with a ‘can-do’ attitude, with a natural ability to deliver an excellent customer experience from start to finish
Computer literate and exceptional telephone manner
Excellent personal appearance
Flexible work schedule includes weekends, evenings and bank holidays.

Please take a look at our website : https://www.thyme.co.uk/

and our Instagram : https://www.instagram.com/thyme.england/?hl=en

Job Types: Full-time, Permanent

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDWAREHOUSE

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guest service agent jobs in burford, oxf

Reservationist

Reservations Agent

EFL Teachers Summer Oxford (Non-Residential)

Front office team member

Receptionist

Part-time Reservations and Events Coordinator - The Old Parsonage Hotel

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