Service desk support Work, Jobs in Burford, Oxf (with Salaries)

Service Desk Assistant
Workman Facilities Management Limited —Swindon
- £24,785 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
NHS 999 Triage Nurse / Paramedic
South Central Ambulance Service —Bicester
- £39,959 - £48,117 a year
- Part-time
- Acute care
- In-person
- Nursing
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Analysis skills
- University
- Annual leave
11d
IT Support Officer
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Windows
- Continuous improvement
- IT
- Annual leave
Nights Service Desk Advisor
Trust Systems —Cirencester
- Up to £32,000 a year
- Full-time
- English
- Windows
- In-person
- Life insurance
- Referral programme
Quick apply
7d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Reservationist
THYME —Cirencester
- Up to £34,250 a year
- Weekend availability
- Computer literacy
- English
- Hotel
- Free parking
- Employee assistance programme
Quick apply
9d
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Operational Support Officer
HM Courts & Tribunal Service —Oxford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Technical Material Support Specialist (Spanish speaker)
ATEXIS —Brize Norton
- Full-time
- Spanish
- Engineering
- Maintenance
Quick apply
4d
Receptionist - Soho Farmhouse
Soho House & Co. —Chipping Norton
- £15.50 an hour
- Hospitality
- Front desk
- Leadership
- Employee discount
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
Field Service Technician / Engineer - Swindon
nGeneration —Swindon
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
1st Line IT Support Technician
Whitelands Academy —Bicester
- £26,403 - £34,434 a year
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Web Executive
Bibby Financial Services —Banbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Financial services
- Gym membership
Quick apply
Cyber Security Apprentice
Key Sigma Ltd —Cheltenham
- £15,600 - £24,863 a year
- Full-time
- English
- Machine learning
- IT
- Free parking
- Sick pay
Quick apply
Device Technician
National Star —Cheltenham
- £24,628 - £26,000 a year
- Full-time
Quick apply
14d
Recovery Officer
Gloucestershire County Council —Gloucester
- £30,518 - £32,597 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount

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Service Desk Assistant

Workman Facilities Management Limited
Swindon

Quick apply

Job details

Full-time
£24,785 - £26,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Gym membership
Life insurance
Referral programme

Qualifications

Customer service
Administrative experience
Communication skills

Full job description

About the role

The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.

The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.

Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.

What matters most in this role

Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.

Our focus is to provide excellent customer service. It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.

Day to day, you’ll

You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone.
Providing the first point of contact for customer and tenant queries and concerns.
Handling incoming calls and manage outgoing calls.
Using Service Desk software platforms Planet and Dwellant to log call requests.
Liaising with wider team members to ensure the best resolution, consistent with the contract.
Liaising with relevant contractors in relation to all aspects of Service Desk requirements.
Responding to queries, amending data and following up tasks.
Working closely with Service Desk team members and wider Workman colleagues.

What we expect of you

A friendly, proactive and positive approach to the role.
Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.
Prior experience in an administrative and customer service role, but in house training will be provided.

Our core belief

Great Workmanship starts with getting the fundamentals right.

Even though we're in the property business, we're all about the people.

Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work.

Why Workman?

Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
37.5 hours a week on a rota basis either an 8 am or 9 am start, and 4.30 pm or 5.30 pm finish.
Study support (where applicable)
Discretionary annual bonus and salary reviews.
Healthcare, life insurance & wellness programme.
Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
Social events throughout the year including a firm wide Christmas party!
Generous referral bonus.

Quick apply

Refine Your Search

service desk support jobs in burford, oxf

Service Desk Assistant

NHS 999 Triage Nurse / Paramedic

Service Desk Analyst

IT Support Officer

Nights Service Desk Advisor

Senior IT Service Desk Engineer

Reservationist

Customer Care Coordinator

Operational Support Officer

IT Support Manager

Technical Material Support Specialist (Spanish speaker)

Receptionist - Soho Farmhouse

IT Service Desk Apprentice

Field Service Technician / Engineer - Swindon

IT Service Desk Manager

1st Line IT Support Technician

Web Executive

Cyber Security Apprentice

Device Technician

Recovery Officer

I want to receive the latest job alerts for service desk support in burford, oxf

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