Front office manager Work, Jobs in Burgess Hill, Wsx (with Salaries)

Front Office Manager
Brighton Harbour Hotel —Brighton
- £30,000 - £34,000 a year
- Full-time
- Hotel
- Front desk
- Leadership
Quick apply
13d
Front Office Manager
Mercure Brighton Seafront Hotel —Brighton
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
8d
Workplace Experience Receptnst
CBRE —Crawley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Office and Client Services Coordinator
1 Crown Office Row Brighton —Brighton
- £18,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
5d
School Receptionist and Secretary
Brighton College —Brighton
- £26,352 a year
- Weekend availability
- Microsoft Office
- Project management
- School
- Annual leave
4d
Business Administrator
Inglewood Nursing Home —Eastbourne
- £16 an hour
- Full-time
- Nursing home
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
11d
Assistant Manager
Five Guys UK —Brighton
- £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
12d
Team Leader
HF Holidays —Storrington
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
8d
Catering Team Leader
PGL Travel —Hailsham
- £29,888.31 a year
- Leadership
- Annual leave
- Employee assistance programme
7d
Bar Supervisor - LIMEKILN Estate
LIMEKILN Estate —Crowborough
- £16 an hour
- Overtime
- Bar
- Driving
- In-person
- Annual leave
Quick apply
11h
Café Supervisor
The Observatory Science Centre & Museum —Herstmonceux
- £13.78 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
Business Admin/Customer Care Apprentice
Nordell —Worthing
- £16,224 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
13d
Second Chef
Thomas Franks Ltd —Worthing
- £33,000 a year
- Full-time
- Heavy lifting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
7d
Guest Service Assistant Nights
Avisford Park Hotel —Yapton
- £13.25 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
Quick apply
12d
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Oxted
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
8d

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Front Office Manager

Brighton Harbour Hotel -
Brighton

Quick apply

Job details

Full-time
£30,000 - £34,000 a year
13 days ago

Qualifications

Complaint handling
Front desk
Leadership
Communication skills

Full job description

Overview

The Front Office Manager is responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. This role is hands on, operational, and guest focused, with accountability for service standards, team performance, and front office financial controls.

You’ll play a key role in driving guest satisfaction, resolving issues in real time, and maintaining strong communication across all hotel departments.

Key Responsibilities Guest Experience & Service Delivery

Lead the front office team to deliver a warm, efficient, and personalised guest experience
Handle escalated guest complaints, ensuring timely resolution and appropriate service recovery
Monitor guest feedback (including online reviews and internal platforms) and implement improvements
Ensure clear and consistent communication of hotel facilities, including spa access, pricing, and availability

Operations Management

Oversee daily front office operations, including check ins, check outs, room allocations, and billing
Ensure all reservations, payments, and pre authorisations are handled accurately
Maintain strong control over cash handling, deposits, and financial procedures
Work closely with housekeeping, maintenance, and F and B to ensure smooth day to day operations

Team Leadership & Development

Lead, coach, and develop the reception and guest relations team
Set clear expectations and hold the team accountable for performance and standards
Manage rotas, holidays, and staffing levels in line with business needs
Conduct regular training, including complaint handling and service standards
Address performance issues promptly, including disciplinary processes where required

Revenue & Commercial Awareness

Maximise room revenue through effective room allocation and upselling
Ensure rate and availability strategies are followed and communicated
Monitor no shows, cancellations, and payment compliance

Systems & Administration

Ensure accurate use of Opera PMS, including reservations, billing, and guest profiles
Maintain clear and detailed guest notes and handovers
Produce and review reports related to performance, revenue, and guest feedback

Standards & Compliance

Ensure all front office procedures comply with company policies and legal requirements
Maintain a strong presence at reception during peak periods
Support Duty Manager shifts as required, including handling incidents and emergencies

What We’re Looking For

Proven experience in a Front Office or Reception Manager role within a busy hotel
Strong leadership skills with the ability to manage performance and drive accountability
Excellent communication and complaint handling skills
Strong attention to detail, particularly around financial controls and systems
Confident using Opera PMS or similar hotel systems
Commercial awareness and a proactive, problem solving mindset

What Success Looks Like

Consistently high guest satisfaction scores and reduced complaints
A well trained, reliable, and accountable front office team
Smooth daily operations with minimal errors in billing or guest handling
Strong collaboration with other departments
Clear, professional communication both internally and with guests

INDMANAGE

Quick apply

Refine Your Search

front office manager jobs in burgess hill, wsx

Front Office Manager

Front Office Manager

Workplace Experience Receptnst

Office and Client Services Coordinator

School Receptionist and Secretary

Business Administrator

Assistant Manager

Team Leader

Catering Team Leader

Bar Supervisor - LIMEKILN Estate

Café Supervisor

Business Admin/Customer Care Apprentice

Second Chef

Guest Service Assistant Nights

Apprentice Operational Support Officer (Band 6/AO)

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