Operational excellence team leader Work, Jobs in Burghfield, Brk (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Stock Team Leader
GXO Logistics —Thatcham
- Up to £30,210 a year
- Weekend availability
- Microsoft Office
- IT
- Annual leave
- Employee discount
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
Accuracy and Loss Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Travel
- Annual leave
- Employee assistance programme
Team Leader Production Operations
AWE —Reading
- £37,670 - £40,000 a year
- 8 hour shift
- Leadership
- Communication skills
- Free parking
- Annual leave
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
8d
Director of Onshore Asset Management
SSE —Reading
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
9d
Lead, Operational Excellence & Transformation Manager (12 Month FTC)
McLaren Racing —Woking
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
Quick apply
Operational Discharge and Flow Support Team
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
Assistant Manager
Starbucks —West Berkshire
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Retail Team Leader
Superdry —Windsor
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Group Sales Administration Team Leader
Porsche Retail Group —Reading
- £40,000 a year
- Full-time
- Bar
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
12d
Insight Manager
Powerforce —Winnersh
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- Azure
- Communication skills
- Annual leave
- Employee discount
2d
Sales - Sales Advisor - UK
New Look —Fleet
- Part-time
- Microsoft Word
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills

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operational excellence team leader jobs near burghfield, brk

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Skilled in document verification, assurance processes, and maintaining accuracy within compliance‑driven environments.
Experienced working within Health & Safety–focused, highly regulated, and construction‑related settings, ensuring adherence to industry standards and legal requirements.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

operational excellence team leader jobs in burghfield, brk

Customer Operational Delivery Manager

Stock Team Leader

Operations Manager

Head of Regional Service

Accuracy and Loss Manager

Team Leader Production Operations

Senior Customer Service Manager

Director of Onshore Asset Management

Lead, Operational Excellence & Transformation Manager (12 Month FTC)

Operational Discharge and Flow Support Team

Assistant Manager

Head of Projects - Reading, UK

Retail Team Leader

Group Sales Administration Team Leader

Sales Operations Team Leader

Store Manager

Operations and Logistics Manager

Insight Manager

Sales - Sales Advisor - UK

Manager, Support Operations

I want to receive the latest job alerts for operational excellence team leader in burghfield, brk

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