customer experience manager Work, Jobs in burnham, brk (with Salaries)

Golf Operations Supervisor
Stoke Park Ltd —Slough
- Up to £40,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
6d
Deputy Store Manager
Lidl —Slough
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
5d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
9d
Assistant Manager
Screwfix —Slough
- Up to £34,000 a year
- Full-time
- Annual leave
- Employee discount
Out of Hours Regional Team Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
- Team management
- Phone etiquette
Quick apply
2d
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
6d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
7d
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Shop Manager
Greggs —Cippenham
- £33,944 a year
- Customer service
- Employee discount
Quick apply
3d
Product Manager
Uggly&Co —Marlow
- £26,000 - £35,000 a year
- Part-time
- Hybrid work
- Negotiation
- Free parking
- Store discount
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
First Line Manager
Currys —Slough
- £36,850 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
2d
Customer Service Administrator
Snopake Ltd —London
- From £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
2d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Housing Team Leader
Housing Solutions —Maidenhead
- £42,124 - £43,496 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
2d
Relationship Manager
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
2d
Service Manager II
Equinix —Slough
- Full-time
3d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
11d
Parts Advisor - Slough Parts Plus
Allen Motor Group —Slough
- £31,050 - £35,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount
- Referral programme
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount

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customer experience manager jobs near burnham, brk

Golf Operations Supervisor

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £40,000 a year
6 days ago

Benefits

On-site gym
Company pension
Sick pay
On-site parking

Qualifications

Hospitality
Microsoft Office
Organisational skills
IT
Leadership
Communication skills

Full job description

Job Overview:

Purpose We are seeking a highly organised, process-driven Golf Operations Supervisor to support the Golf & Leisure Operations Manager in planning, implementing and sustaining consistent, high-quality golf operations across the estate. The role is pivotal to delivering a first-class golf experience through rigorous processes, proactive planning and disciplined execution. The post-holder will also deputise for the Operations Manager as required.

Key Responsibilities:

Operational Planning & Implementation

Develop, maintain and implement operational plans, standard operating procedures (SOPs) and checklists for the Golf Reception, Golf Academy, Practice Facilities and Golf Course.
Produce and manage daily, weekly and seasonal operational schedules (staffing rotas, tee-sheet allocation, practice bay usage, buggy deployment), ensuring plans are communicated and executed reliably.
Coordinate pre-event and tournament plans including Function sheets (BEO), staffing assignments, equipment logistics and contingency arrangements.

Process Management & Continuous Improvement

Own and refine core processes (guest check-in/out, starters’ procedures, course flow, incident reporting, maintenance request protocols) to increase consistency, safety and service quality.
Implement quality controls and auditing routines (site inspections, service spot-checks, fleet checks) and act on findings to improve performance.
Lead projects to streamline operations and reduce cost or risk, documenting outcomes and embedding changes into SOPs.

Customer Experience — Delivered by Design

Ensure all guest interactions are underpinned by clear processes that guarantee a premium experience from arrival to departure.
Manage tee-time flow and starters’ procedures to minimise delays and maximise course throughput.
Use feedback and data to adjust operational plans and service protocols to continuously enhance guest satisfaction.

Team Leadership & Communication

Lead, train and coach operational staff on procedures, playbooks and best-practice execution; ensure team members understand their roles within each plan.
Conduct briefings and debriefs to align the team to daily objectives and to capture lessons learned.
Provide clear, timely communication with the Operations Manager and other departments to ensure coordinated execution of plans.

Fleet, Facilities & Safety Oversight

Support implementation and monitoring of maintenance schedules and pre-use checks for all equipment and facilities.
Ensure health & safety and compliance procedures are embedded in operational processes and followed by all staff.
Maintain accurate records (inspections, incident logs, maintenance histories) and escalate issues where necessary.

Deputising & Decision-Making

Step in to manage the operation in the absence of the Golf & Leisure Operations Manager, implementing established plans and making operational decisions within agreed parameters.
Escalate when necessary and provide clear handovers.

Requirements

Applicants must demonstrate a genuine passion for golf and a natural desire to deliver a warm, authentic and memorable experience for every golfer. Exposure to and understanding of first-class golf venues and exceptional customer service standards is highly desirable, alongside a commitment to creating the same outstanding guest experience for all guests at Stoke Park.
Preferably the candidate with be PGA qualified or have achieved a CMDiP with the Club Managers Association of Europe or have started the CMAE education pathway.
Proven experience in golf operations, hospitality or a related environment with demonstrable focus on processes and planning.
Strong organisational skills with experience producing and executing operational plans and SOPs.
Leadership experience with the ability to train, motivate and hold teams accountable to standards.
Excellent communication skills and IT literacy (tee-sheet systems, scheduling tools, MS Office).
Flexible approach to working hours to meet operational needs.

Performance Measures

Compliance with SOPs and completion rates of scheduled tasks/inspections.
Operational reliability metrics (on-time starts, course throughput, incident frequency).
Guest satisfaction scores and reductions in service disruptions.
Successful delivery of events and adherence to event function sheets.
Team adherence to plans and staff training/compliance rates.

Benefits

Work within a prestigious golf environment with clear career development opportunities.
Professional development and support for further qualifications.
Supportive, team-focused culture and benefits package.

To apply, please submit your CV and a short statement describing a successful operational plan you developed and implemented.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 24 months

Pay: Up to £40,000.00 per year

Benefits:

Company pension
On-site gym
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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customer experience manager jobs in burnham, brk

Golf Operations Supervisor

Deputy Store Manager

Senior Customer Experience Manager

Assistant Manager

Out of Hours Regional Team Manager

Customer Success Manager