Support escalation engineer Work, Jobs in Burnham, Brk (with Salaries)

EUC Engineer
Hachette UK —London
- £42,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
10d
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
4d
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Team Manager
Lanes Group —Slough
- Up to £35,500 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
Quick apply
IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Campus Support Engineer (onsite)
THJ Technology —London
- £225 - £250 a day
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
9d
Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
5d
2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Technical Services Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- In-person
- Communication skills
Quick apply
Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
Quick apply
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
IT Operations Administrator
Prevail —London
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- SharePoint
- Employee assistance programme
- Gym membership
Quick apply
Connectivity Operations
Gigs —London
- £70,000 - £100,000 a year
- Travel
- Communication skills
- Analytics
Programme Delivery Manager - INSIDE IR35 Contractor for 6 months
Safran Engineering Services UK Limited —Pitstone
- Temporary
- Team management
- Recruiting
Quick apply

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EUC Engineer

Hachette UK -
London

Apply Now

Job details

Permanent | Full-time
£42,000 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Technical troubleshooting
Stakeholder collaboration
SCCM
Customer service
DocuSign
Internal department liaison
Technical writing
Leadership
Communication skills
Intune
Help desk

Full job description

Division

Hachette UK

Department

Location

Didcot (HHC), London

Salary

£42,000 (+bonus +benefits)

Contact type

Full Time Permanent

Publishing division

Hachette UK

Closing date

Monday, 31st August 2026

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 12 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus, Bookouture and Dialogue Books. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

What you'll be doing

Key Responsibilities

Maintain and manage Microsoft services, including Active Directory, Azure AD (ENTRA), SCCM, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
Maintain our MAC estate using JAMF services
Maintain high levels of compliance across our end user estate to adhere to our security policies
Work closely with internal stakeholders and external vendors to efficiently deliver projects, ensuring successful implementation within defined timelines and budgets.
Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date.
Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organisation's evolving needs and improve the resiliency and security of EUC services.
Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services.
Provide exceptional customer service and support to all employees regarding EUC-related concerns. Act as a primary point of escalation for inquiries to ensure high levels of user satisfaction.
Maintain Hachette’s identity & access management platform to enable seamless automation for starters, leavers and mover processes
Maintain and enhance our suite of meeting room tech and signage solutions
Implement, Maintain and Administer a variety of SaaS based solutions as required such as (Zoom, Dropbox, DocuSign, Adobe,..)

Note: You could be assigned to work on projects for our National offices and may be required to be on site there.

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required.

Who we are looking for

Skills/Knowledge/Personal Attributes:

 Positive, flexible and with a can-do attitude at all times.
 Fully focused on Customer Service Excellence – meeting and exceeding the customers’ expectations.

Requirements

Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune. A minimum of 3 years of hands-on experience in these technologies.
Microsoft associate or expert certification is preferred.
JAMF Accreditation
Experience leading a team of IT professionals is added advantage.
Strong troubleshooting and problem-solving skills.
Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
Private medical insurance
Generous pension schemes
Rent deposit loans
2 community days per year
Summer hours (finishing at 1pm on Fridays during the summer months)
Retail discounts through Hachette rewards
Cycle to Work scheme
Eye care vouchers
Wide-ranging training library
Development programmes (including mentoring)
Up to 70% off book purchases
A charity bookshelf
12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
Season ticket loans
And much more!

The role will be based at our Didcot office with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Apply Now

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support escalation engineer jobs in burnham, brk