About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview:
As 1st Line Helpdesk Engineer you will play a crucial role in providing technical support to users and managing IT issues.
Key Responsibilities:
Deliver remote 1st line IT support to our contracted clients via phone and email.
Assist in maintaining and updating our IT documentation database.
Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.
Required Skills & Experience:
Strong problem-solving skills.
Familiarity with Windows 7/10/11.
Basic understanding of Networking (IP addressing, DHCP, DNS).
Experience with Office 365, Azure, SharePoint, OneDrive. Familiarity with Windows 7/10/11.
Knowledge of Anti-virus software (e.g., Sophos).
Familiarity with mail filtering solutions (e.g., Mimecast).
What We Offer:
A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary
Key Points:
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
