Sheriffs Highway Vets is ideally located within easy commuting distance to the Newcastle City Centre renowned for its culture, the north east coast and beautiful countryside of Durham and Northumberland. The main location of Sheriffs Highway Vets is a 24-hour site located in Gateshead. We also have branches in Whickham, Sunderland and Crawcrook which perform their own ops and procedures.
We have digital radiography, dental radiography, flexible and rigid endoscopes, in house lab including haematology, biochemistry and EPOC machines, excellent ultrasound machine with doppler and a wide range of specialised equipment for performing most soft tissue, orthopaedic. and endoscopy surgeries including Laparoscopy. We have a dedicated and specialised OOH emergency and critical care team
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. In this role you will also need to have a full driving license and your own vehicle.
Key responsibilities may include:
- Welcoming clients and patients to the practice
- Handling telephone enquiries and booking appointments
- Managing the reception desk and client records
- Processing payments and admin tasks
- Supporting the veterinary and nursing teams
This is a full-time permanent role working 38 hours over 4 days per week and working 1 in 2 Saturday mornings.
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Learning and development opportunities via the IVC Evidensia Academy
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
