Customer service manager Work, Jobs in Burntisland, Fif (with Salaries)

Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
9d
Regional Operations Manager
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
12d
Group Manager
Joup Pret —Edinburgh
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
13d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
13d
Regional Manager
Compass Group —Edinburgh
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Edinburgh
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Key Account Manager
Swagelok Scotland —Central Belt
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
5d
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —North Berwick
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Anthropologie Service and Selling Manager - Edinburgh, Scotland
Anthropologie —Edinburgh
- Full-time
- Sales
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Trading Manager - Portobello Road
Morrisons —Edinburgh
- Hospitality
- Team management
- Employee discount
Quick apply
Store Manager
Safestore —Edinburgh
- £30,000 a year
- Full-time
- Sales
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Property Manager
Albany Lettings —Edinburgh
- £39,200 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
- Annual leave
- Bereavement leave
Quick apply
14d
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £40,000 - £55,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
2d
Guest Service Manager
Hotel Indigo - Edinburgh —Edinburgh
- £29,500 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
9d

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customer service manager jobs near burntisland, fif

Team Manager - Contact Centre

Aptia Group -
Edinburgh

Apply Now

Job details

Full-time
9 days ago

Benefits

Company pension

Qualifications

Microsoft Powerpoint
Pension
Microsoft Excel
Management
Data analysis skills
Microsoft Office
Quality assurance
Financial services
Leadership
Communication skills

Full job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

We have a new opportunity for an experienced Contact Centre Manager to join our First Contact Team (FCT), ensuring exceptional service delivery and positive outcomes for pension scheme members.

This is a high-impact role where you’ll drive operational excellence, coach and develop a team of advisors, and ensure all interactions meet strict regulatory standards. You’ll play a key role in shaping performance, enhancing capability, and embedding a culture of compliance and continuous improvement.

This is a hybrid working position aligned to our offices in Edinburgh.

What You’ll Be Doing

Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans
Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met
Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions
Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards
Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working
Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition
Lead recruitment and talent development, identifying high-potential individuals and supporting career progression

What You’ll Bring

Proven contact centre leadership experience, ideally within a financial services or pensions environment
Strong people management and coaching skills, with a passion for developing others
Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection)
Experience managing performance metrics, SLAs, and operational KPIs
Ability to lead through change and transformation in a fast-paced environment
Excellent communication and stakeholder management skills

Key Skills & Experience

Quality assurance and call monitoring expertise
Performance reporting and data analysis
Workforce planning and scheduling tools
Telephony and contact centre systems
Strong working knowledge of MS Office (especially Excel and PowerPoint)

This is a great opportunity to take on a management role in a critical, customer-facing function.

You will be part of a collaborative team, and will shape the future of service delivery and customer experience.

Please apply by COB 19 June 2026.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Apply Now

Refine Your Search

customer service manager jobs in burntisland, fif

Team Manager - Contact Centre

Regional Operations Manager

Group Manager

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Front Desk Night Manager

Bershka Edinburgh General Manager

Customer Contracts Manager

Regional Manager

Duty Manager

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Senior Manager, Customer Success — Power & Tech

Regional Customer Relationship Manager

Key Account Manager

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Anthropologie Service and Selling Manager - Edinburgh, Scotland

Trading Manager - Portobello Road

Store Manager

Senior Property Manager

Internal Sales Manager

Guest Service Manager

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