Emergency management & response occupations Work, Jobs in Burntwood, Sts (with Salaries)

Control Room Operator
Wolverhampton Homes —Wolverhampton
- £32,475 - £34,995 a year
- Weekend availability
- Annual leave
7d
Fire Fighter
Birmingham Airport —Birmingham
- Night shift
- Maths
- Mechanical knowledge
7d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Presentation skills
- Training & development
- Annual leave
- Employee discount
14d
Fire Safety Site Inspector
Frankham Consultancy Group —Birmingham
- £60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Engineering
- Communication skills
- Annual leave
Fire Safety Officer
Wolverhampton Homes —Wolverhampton
- £43,693 - £47,754 a year
- Full-time
- Organisational skills
- Communication skills
21h
Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Typing
- Communication skills
- Annual leave
3d
Strategic Control Room Operator
Sopra Steria —Birmingham
- £26,000 a year
- Night shift
- Organisational skills
- Communication skills
- Time management
- Annual leave
7d
HDU Ambulance Care Assistant - Blue Light Driver (Bank)
EMED Group —Stoke-on-Trent
- £13.71 an hour
- Patient care
- Communication skills
Quick apply
Custody Nurse or Paramedic
Mitie —Walsall Wood
- £41,500 a year
- Overtime
Fire Risk Assessor
Mitie —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Engineering
- Communication skills
Event First Aider
Sharman First Aiders —Birmingham
- £120 - £140 a day
- Part-time
- Anatomy knowledge
- Medication administration
- Heavy lifting
- Free parking
Quick apply
12d
Forensic Custody Healthcare Professional
Mitie —Birmingham
- £41,000 a year
- Overtime
Passive Fire Surveyor
Karntek —Stafford
- £32,000 - £35,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Part Time Police Custody Nurse or Paramedic
Mitie —Wolverhampton
- £41,000 a year
- 8 hour shift
Paramedic
PPG Health In Justice —Featherstone
- £34,428 - £41,659 a year
- Free parking
- Employee discount
5d
Head of Passive Fire and Compliance
Complii —Birmingham
- Full-time
- Continuous improvement
Quick apply
OOH Dispatcher
Partnering Health —Stoke-on-Trent
- Part-time
- Data analysis skills
- Analysis skills
- Data entry
- Employee assistance programme
- Employee discount
On-Call Firefighter - Tweedale
Shropshire Fire and Rescue Service —Telford
- Full-time
- Paid training
Compliance Delivery Manager
Mitie —Birmingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
23h
Fire Safety Delivery Manager
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Presentation skills
- Communication skills
12d

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Control Room Operator

Wolverhampton Homes -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£32,475 - £34,995 a year
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Remote video monitoring
CCTV monitoring
Customer support
Customer interaction

Full job description

Job Introduction

Control Room Operator

Salary: £32,475 - £34,995 (+ 10% Shift Allowance)

Hours: 37 hours per week

Shift Pattern: Rotational basis Monday to Sunday, including weekends and bank holidays

5:30am – 2:00pm
1:30pm – 10:00pm
9:30pm – 6:00am

Location: Stowlawn, Wolverhampton (Office-based)
Job Type: Permanent

Help keep Wolverhampton safe when it matters most

Are you calm under pressure, confident making decisions and passionate about helping people? We're looking for a Control Room Operator to join our 24/7 service, supporting customers and communities across the city. This is more than a customer service role. You'll monitor CCTV systems, respond to emergency and out-of-hours calls, support vulnerable customers through Telecare services, and coordinate responses to incidents as they happen. Working in a fast-paced environment, you'll need to think on your feet, make sound decisions and work closely with colleagues and partner agencies to help keep people safe.

What you’ll be doing:

As a Control Room Operator, you'll be at the heart of our city-wide response service, helping to ensure customers live in safe, secure and well-maintained communities.

Key responsibilities include:

Monitoring CCTV, door entry, Telecare and other control room systems
Responding to emergency, out-of-hours and customer service calls
Supporting vulnerable customers who require urgent assistance
Escalating incidents to internal teams and emergency services when required
Gathering and recording accurate information and evidence
Making informed decisions in a fast-paced environment
Working collaboratively with colleagues and partner organisations to resolve issues
Helping to maintain a high-quality service for customers across Wolverhampton

About you

We're looking for someone who remains calm under pressure and takes pride in delivering excellent service.

Do you have experience providing excellent customer service, particularly over the telephone?
Can you stay calm and make decisions when dealing with challenging or emergency situations?
Are you able to communicate confidently and effectively with a wide range of customers?
Can you demonstrate empathy and professionalism when supporting vulnerable people?
Do you have strong attention to detail and the ability to manage multiple priorities?
Are you a positive team player with a flexible, can-do attitude?

Previous experience in a control room, emergency response, housing, security, customer service or contact centre environment would be beneficial, but isn't essential.

Benefits of working with us

We offer a range of great benefits, including:

25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
Excellent pension scheme through the Local Government Pension Scheme (LGPS).
Real Living Wage employer, ensuring fair and competitive pay.
Green travel options, including National Express discounts and cycle‑to‑work scheme.
Learning and development support, including access to My Learning Hub and progression opportunities.

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. We welcome applications from people of all backgrounds, identities, and experiences. If you are enthusiastic about this role, are customer-focused and solutions orientated, but don’t meet every point above, we still encourage you to apply.

Reports to: Customer Experience Team Leader

Closing date: Wednesday 5 August 2026

Interview date: Friday 14 August 2026

Contact for an informal discussion / more information:

Alex Taylor – email: [email protected]

Apply today

If you’re committed to delivering great customer‑focused services and want to help us maintain safe, high‑quality homes, we’d be delighted to receive your application.

Apply Now

Refine Your Search

emergency management & response occupations jobs in burntwood, sts

Control Room Operator

Fire Fighter

Senior Space Crisis Exercising and Training Advisor

Fire Safety Site Inspector

Fire Safety Officer

Call Handling & Dispatch

Strategic Control Room Operator

HDU Ambulance Care Assistant - Blue Light Driver (Bank)

Custody Nurse or Paramedic

Fire Risk Assessor

Event First Aider

Forensic Custody Healthcare Professional

Passive Fire Surveyor

Part Time Police Custody Nurse or Paramedic

Paramedic

Head of Passive Fire and Compliance

OOH Dispatcher

On-Call Firefighter - Tweedale

Compliance Delivery Manager

Fire Safety Delivery Manager

I want to receive the latest job alerts for emergency management & response occupations in burntwood, sts

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