Head of customer experience Work, Jobs in Burntwood, Sts (with Salaries)

Head of Operations
Just Crisps —Rugeley
- £38,000 - £50,000 a year
- Full-time
- Maintenance
- Supervising experience
- Continuous improvement
Quick apply
3d
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
6d
Customer Experience Advisor
Veolia ES (UK) Limited —Cannock
- £26,437 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
One Stop - Business Plan Project Coordinator
One Stop —Brownhills
- Part-time
- Communication skills
5d
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
3d
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
8d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
14d
Sales Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £25,500 a year
- Temporary
- CRM software
- Microsoft Excel
- Administrative experience
Quick apply
3d
Senior Service Advisor — £42.5k. No Weekends. A Workshop You'll Never Have to Apologise For.
Fitch Autos Limited —Walsall
- £42,500 a year
- Full-time
- Customer service
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
17h
Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £25,500 a year
- Temporary
- Administrative experience
- Analysis skills
- In-person
Quick apply
3d
Head of Meeting & Events Operations
The Belfry —Sutton Coldfield
- £45,000.00 - £47,480.40 a year
- Full-time
- Hotel
- Guest services
- Leadership
- Free parking
- Employee discount
Quick apply
5h
Assistant Manager
Salvation Army Trading Co. Ltd. —Lichfield
- £28,728.29 a year
- Full-time
- Customer service
12d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
9d
General Manager
Joule's Brewery —Birmingham
- £45,000 - £48,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Head of Estates
South and City College Birmingham —Birmingham
- £48,637 - £60,969 a year
- Full-time
- English
- Employee discount
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Birmingham
- £800 - £1,200 a week
- Full-time
- Cleaning
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave

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Head of Operations

Just Crisps
Rugeley

Quick apply

Job details

Full-time
£38,000 - £50,000 a year
3 days ago

Benefits

Company pension

Qualifications

Cost management
Food production
Reactive maintenance implementation
EHS
Labelling
Spreadsheets
Food hygiene
Employee relations
Management accounting expertise
Maintenance
Health and safety experience within manufacturing industry
GMP
Cost control
Food safety and hygiene regulations
Numeracy
Warehouse management
Health and safety audits
Six Sigma
Supervising experience
BRC Global Standard
HACCP
Continuous improvement
Continuous improvement cycles oversight
Production planning
Quality control
Human resources
Recruiting
Planned Preventative Maintenance (PPM) implementation
Kaizen
BRCGS standards
Management reporting
Supply chain warehousing
Risk assessment
Planned maintenance
Warehouse team management

Full job description

Purpose of the Role

To take day-to-day ownership of all production and warehouse operations leading food safety, quality, GMP, output, cost control and people development in a small, hands-on manufacturing environment.

Key Responsibilities

Operations

Plan and deliver the production schedule across both lines, balancing output against sales orders, packaging availability, shelf life and working capital.
Own line efficiency: monitor throughput, waste (frying losses, packaging, oil, out-of-spec product), downtime and giveaway, and drive measurable improvement against agreed targets.
Produce product to agreed quality standards.
Oversee planned and reactive maintenance of fryers, slicers, seasoning drums, packing equipment and ancillary plant; manage external engineering contractors.

Food Safety & Compliance

Act as a senior member of the HACCP team; maintain and develop the site food safety management system, along side the technical resource.
Lead preparation & implementation for customer audits and BRCGS certification, host audits and EHO visits, along side the technical resource.
Ensure full compliance with allergen controls, traceability, CCP monitoring (notably metal detection), labelling and weights & measures legislation.

People

Lead, develop and appraise the production team; build a capable, flexible team of around eight production and warehouse staff.
Own site health & safety: risk assessments, safe systems of work, training records, accident investigation and reporting.
Recruit, induct and train new starters; manage absence, performance and basic employee relation matters with external HR support as needed.

Commercial

Manage the production expenditure: labour, energy and maintenance, reporting monthly against agreed budgets.
Provide weekly KPI reporting (output, yield, waste, labour cost per kg, service level, stock accuracy).
Support new product development trials and the costing of new lines and pack formats.

Person Specification

Essential

Proven supervisory or management experience in food manufacturing, ideally snacks, frying or similar ambient FMCG.
HACCP, Level3+, allergen management, GMP and food safety certification schemes, experience operating at BRCGS standards.
Comfortable in a small business: hands-on, willing to step onto the line, and able to switch between strategy and shop floor in the same hour.
Command of KPI’s, including yields, costings, basic budgeting; competent with Excel/spreadsheets.
Strong verbal, written and numeracy skills.
Experience of CI / Kaizen/ 6Sigma.
IOSH Managing Safely.

Join us as Head of Operations and lead our organization toward greater efficiency, innovation, and success!

Pay: £38,000.00-£50,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in burntwood, sts

Head of Operations

Head of Customer Operations

Customer Experience Advisor

One Stop - Business Plan Project Coordinator

Resource and Workflow Manager

Head of Pricing

Head of Operations

Head of Performance Partners

Sales Administrator

Senior Service Advisor — £42.5k. No Weekends. A Workshop You'll Never Have to Apologise For.

Administrator

Head of Meeting & Events Operations

Assistant Manager

Head of Project Management Office (PMO)

Planner

General Manager

Head of Sales

Head of Estates

Roof and Gutter Cleaner

Manager of Dedicated Implementations - EMEA

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