Apprenticeship role branch administrator Work, Jobs in Burscough, Eng (with Salaries)

Account Administrator
FSW Ltd —Burscough
- Full-time
- English
- Organisational skills
- Contracts
- Employee assistance programme

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Account Administrator

FSW Ltd
Burscough

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Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

English
Organisational skills
Contracts

Full job description

Job Advert

FSW Ltd is one of the UK’s leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow. We are looking to recruit two Account Administrators to join our dedicated team at NRWfm, based in Burscough. In addition to working in our friendly, hardworking, and established team, we offer:

Attractive competitive salary
Up to 33 days holiday including Bank Holidays (with service)
Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us.
Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service.
Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.
Cycle to Work Scheme
Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland.
Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
Auto Enrolment Pension Scheme
Life Assurance

To fulfil this role, you’ll have a good standard of education including maths and English.

As our customers’ first point of contact, an excellent telephone manner is essential along with the ability to quickly build rapport with our customers. Good organisational skills are required to enable you to prioritise work to meet the customer needs, working to tight deadlines when required. Having a common sense and flexible approach to work you will manage your workload and be able to work on several different contracts as the need arises. Proven experience of managing a varied workload and prioritising tasks whilst maintaining attention to detail is essential.

The main duties of the role include:

Responding professionally and politely to telephone and email orders and enquiries from both internal and external contacts
From information provided by the engineer, identifying parts required and sourcing from the most competitive supplier
Ensuring all orders are taken correctly, accurately and in a timely manner, updating the database with accurate notes taken whilst dealing with the call and before processing the order
Raising quotations as requested, from preferred suppliers at the most competitive price
Trouble shooting as and when required, to ensure customers’ expectations are met
Assisting with pricing, part numbering and sourcing of parts as necessary to fulfil customer orders
To undertake all training necessary to become fully competent in the role and to have the flexibility to work across contracts as the need arises
To comply with all health and safety requirements
Building excellent relationships both across the FSW Ltd network, our suppliers, and our retail and/or national account customers
Understanding of all aspects of each of the Accounts and different ways of working
Assisting team members with any queries they have
Monitoring internal mailboxes and organising cover where needed
Purchase monitoring and Credit Card invoice allocation
Gas bank Monitoring and updates / Credits
Issuing monthly reports to customers on specific dates
Cylinder collection monitoring and holding list analysis

The successful candidates will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.

We are an equal opportunities employer.

Apply Now

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