It service manager Work, Jobs in Burscough, Lan (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
13d
IT Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
6d
Development Manager
Data8 Ltd —Chester
- £55,000 - £60,000 a year
- Full-time
- DevOps
- Mentoring
- Software development
- Free parking
- Employee discount
Quick apply
IM&T Project Manager
BAE Systems —Warton
- From £63,310 a year
- Hybrid work
- Project management
- IT
Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
7d
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
7d
Project and Change Coordinator
PM+M —Blackburn
- Overtime
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
Server Infrastructure Administrator
Ardent Credit Services Ltd —Kirkby
- £37,000 - £45,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
Quick apply
Cyber Security Operations Manager
The Granite Group —Liverpool
- Up to £75,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Leadership
- Flexible schedule
Quick apply
AIR ERP Batch and Data Processing Manager
BAE Systems —Warton
- £59,491 a year
- IT
12d
Digital Solutions Manager
MBDA —Bolton
- £65,000 a year
- Hybrid work
- Agile
- IT
- Free parking
1d
Data Analyst (Post 16 Young People's Service)
Salford Council —Salford
- £39,152 - £41,771 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
IT Field & Helpdesk Technician
Centra Systems Ltd —Preston
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
- Work from home
Quick apply
Information Security Manager
The Protein Works™ —Liverpool
- Full-time
- Azure
- AWS
Quick apply
IT & Telecoms Engineer Manager
Digicomm 360 Ltd —Bolton
- £35,000 - £40,000 a year
- Full-time
- Management
- Windows
- Computer networking
- Free parking
Quick apply
Senior Enterprise Services Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- APIs
- Free parking
- Employee assistance programme
Quick apply
8d
Head of Development
PLS Solicitors —Altrincham
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- SQL
- Employee assistance programme
- Employee discount
11d
NMC Cyber Detect Analyst
Police Digital Service —Wigan
- £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Communication skills
- Annual leave
- Work from home
13d
Change Manager
Capgemini —Manchester
- Hybrid work
- AWS
- IT
- Communication skills
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Customer service
- Computer networking
4d

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Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year
13 days ago

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

it service manager jobs in burscough, lan

Service Desk Manager

IT Service Design Manager

Development Manager

IM&T Project Manager

Service Design Manager

IT System & Application Manager

Project and Change Coordinator

Server Infrastructure Administrator

Cyber Security Operations Manager

AIR ERP Batch and Data Processing Manager

Digital Solutions Manager

Data Analyst (Post 16 Young People's Service)

IT Field & Helpdesk Technician

Information Security Manager

IT & Telecoms Engineer Manager

Senior Enterprise Services Manager

Head of Development

NMC Cyber Detect Analyst

Change Manager

Junior Deskside Support Engineer (Liverpool)

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