E commerce specialist Work, Jobs in Burscough East, Lan (with Salaries)

Katra Fragrance & Lifestyle Ltd
PatchMaker Business Services Ltd —Liverpool
- £2,250 - £3,200 a month
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Operations Team Leader
Staci —Blackburn
- £30,709.97 a year
- Full-time
- Team management
- Warehouse experience
- Computer skills
- Free parking
- Sick pay
Quick apply
Operations Controller
Evri —Preston
- £26,400 a year
- Full-time
- Administrative experience
- Annual leave
Warehouse Operative - Nights
Evri —Preston
- £12.71 an hour
- Full-time
- Annual leave
Transport Operations Manager
Evri —Warrington
- £49,289.18 - £50,521.00 a year
- Full-time
- English
- Analysis skills
- Maths
- Employee discount
Warehouse Operative Nights
Evri —Winwick
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Warehouse - Operative Twilight
Evri —Winwick
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Courier Training and Onboarding Specialist
Evri —Blackpool
- £28,000 - £32,000 a year
- Full-time
- Communication skills
6d
Warehouse Operative Twilight
Evri —Bolton
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Courier Training and Onboarding Specialist
Hermes Europe —Blackpool
- £12.71 an hour
- Full-time
- Communication skills
6d
PRO Days
Evri —Winwick
- £12.83 - £19.25 an hour
- Weekend availability
- Communication skills
- Annual leave
19h
Web Designer
Make A Difference Marketing —Liverpool
- From £28,500 a year
- Full-time
- In-person
- AI
- Communication skills
- Free parking
- Work from home
Quick apply
Continuous Improvement Manager
Evri —Bolton
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Training & development
5d
Courier Service Specialist
Hermes Europe —Preston
- £12.71 an hour
- Communication skills
8d
Facilities Manager
Staci —Blackburn with Darwen
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
- Store discount
Quick apply
Administrator
The Watches of Switzerland Group —Manchester
- Customer service
- Computer literacy
- Administrative experience
- Employee assistance programme
Sales Consultant
The Watches of Switzerland Group —Liverpool
- Customer service
- Employee assistance programme
Warehouse Operative PM Shift
Evri —Warrington
- £13.07 an hour
- Weekend availability
- Annual leave
Nightshift Supervisor
Evri —Bolton
- £33,825 a year
- Full-time
- Computer literacy
- Computer skills
Nightshift Supervisor
Hermes Europe —Bolton
- Up to £33,825 a year
- Night shift
- Computer literacy
- Computer skills

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Katra Fragrance & Lifestyle Ltd

PatchMaker Business Services Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£2,250 - £3,200 a month

Benefits

Free parking
Health & wellbeing programme
Unlimited paid holidays
Annual leave
Shuttle service provided
Free fitness classes

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Internal department liaison
Email software
Data entry
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Job Summary

Katra Fragrance & Lifestyle Ltd. is looking for a friendly, organised, and customer-focused Product Support Specialist to join our team in Liverpool. This is an excellent opportunity for someone who enjoys helping customers, learning about products, and resolving enquiries with care and professionalism.

You will support customers across phone, email, live chat, and digital channels, providing clear product information and practical assistance throughout their purchasing journey. The role offers comprehensive training, a supportive working environment, and opportunities to develop within customer experience, product operations, and account support.

What You’ll Do

Respond to customer questions through phone, email, live chat, and other communication channels.
Provide clear and accurate information about fragrances, lifestyle products, orders, availability, and company services.
Help customers choose suitable products based on their preferences and requirements.
Investigate and resolve order, delivery, return, exchange, and product-related enquiries.
Process customer requests and update order or account information accurately.
Record customer interactions using CRM and internal support systems.
Follow up on open cases and keep customers informed of progress.
Escalate complex product, delivery, or account issues to the appropriate team.
Work with sales, warehouse, fulfilment, and product teams to resolve enquiries.
Identify recurring customer concerns and share useful feedback with relevant departments.
Maintain up-to-date knowledge of products, promotions, and service procedures.
Support customer satisfaction, retention, and service-quality goals.

Requirements

Experience in customer service, retail, hospitality, sales support, administration, beauty, fragrance, e-commerce, or a related area is beneficial but not essential.
Friendly and professional communication skills.
Genuine interest in helping customers and finding practical solutions.
Good organisation and attention to detail.
Comfortable using computers, email, and standard business systems.
Ability to manage several customer enquiries and priorities.
Willingness to learn about fragrances, lifestyle products, and internal processes.
Ability to work independently and as part of a collaborative team.
Positive, dependable, and adaptable approach to work.
Relevant qualifications, training, or practical experience will be considered.
Applicants who meet most, but not all, of the criteria are encouraged to apply.

Why Work With Us

Receive structured onboarding and comprehensive product training.
Join a friendly and collaborative customer support team.
Develop valuable experience in product support, e-commerce, and customer experience.
Access ongoing learning and internal career progression opportunities.
Contribute ideas that improve products, services, and the customer journey.
Work within an inclusive environment where individual contributions are recognised.
Build a long-term career with a growing fragrance and lifestyle company.

Pay: £2,250.00-£3,200.00 per month

Benefits:

Free fitness classes
Free parking
Health & wellbeing programme
Shuttle service provided
Unlimited paid holidays

Work Location: In person

Quick apply

Refine Your Search

e commerce specialist jobs in burscough east, lan

Katra Fragrance & Lifestyle Ltd

Operations Team Leader

Operations Controller

Warehouse Operative - Nights

Transport Operations Manager

Warehouse Operative Nights

Warehouse - Operative Twilight

Courier Training and Onboarding Specialist

Warehouse Operative Twilight

Courier Training and Onboarding Specialist

PRO Days

Web Designer

Continuous Improvement Manager

Courier Service Specialist

Facilities Manager

Administrator

Sales Consultant

Warehouse Operative PM Shift

Nightshift Supervisor

Nightshift Supervisor

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