Technical analyst Work, Jobs in Bursledon, Ham (with Salaries)

Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
8d
Data Analyst
Safran —Fareham
- Full-time
- English
- SQL
- Analysis skills
- Free parking
- Flexitime
QA Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
Quick apply
10d
Business Analyst (Futures and Technology)
Abri —Eastleigh
- £38,943 - £43,264 a year
- Full-time
- Organisational skills
- IT
- Communication skills
1d
Flight Data Analyst
Acron Aviation —Whiteley
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
Quick apply
10d
Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
3d
Business Analyst
Roke —Romsey
- Full-time
- Agile
Software Tester – Level 3
Acron Aviation Inc —Whiteley
- Full-time
- Analysis skills
- Software development
- Python
Quick apply
10d
Business Analyst
Roke Manor Research Limited —Romsey
- Agile
Business Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Analysis skills
- Communication skills
Quick apply
10d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Operational Analyst
Roke —Romsey
- Full-time
- Bachelor's degree
- No degree
- Employee assistance programme
PMO Analyst - Highways
Civic Recruitment Limited —Chichester
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
3d
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
8d
Laboratory Analyst
Ecolab Inc. —Andover
- Full-time
- Engineering
- Laboratory experience
- Microsoft Office
- Employee stock purchase plan
Senior Business Intelligence Analyst
Millbrook Healthcare Group Ltd —Southampton
- £50,000 a year
- Full-time
- Microsoft Excel
- Azure
- Engineering
- Employee discount
- Flexible schedule
Quick apply
6d
Software Engineer IA Defence
Roke Manor Research Limited —Romsey
- Azure
- Java
- AWS
Radar Trials - Data Analyst
QinetiQ —Chichester
- Full-time
- Engineering
- Data analysis skills
- Maths
- Employee discount
Operational Analyst
Roke Manor Research Limited —Romsey
- Bachelor's degree
- No degree
- Employee assistance programme
Business Data Analyst - Operations
GKN Aerospace —East Cowes
- Microsoft Excel
- No degree

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Technical Support Analyst

Aerial Direct -
Fareham

Quick apply

Job details

8 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Agile

Full job description

Technical Support Analyst 2nd Line

The Service Delivery team plays a key role in supporting our customers, and were looking for a new 2nd Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices and reporting to the Service Desk Team Lead, you will be responsible for resolving escalated phone, email, and remote enquiries from our IT and Telecoms customers, delivering excellent service and technical expertise across a wide range of issues.

This would represent a great opportunity if youre looking to take your career working in service delivery support to the next level a fantastic role with a proven development track, in a company committed to the growth of our employees.

What do we offer?

Holiday rising with each year of service

Your Birthday Off - after all it's the most important day of the year!
Buy/Sell holiday scheme
Access to Perkbox platform
Free eye tests & support towards glasses
Our Employee Assistance Programme offering confidential Wellbeing Support
Regular events and activities throughout the year including our famous Christmas Party & Employee Awards!
Company pension scheme

Youll get involved in:

Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA.
Programming, maintenance, and support of a range of systems
Wi-Fi solutions
Integration of CRM systems.
Backup solutions
Delivering training on all Aerial Direct offered services
Working to resolve technical customer complaints
Identify potential cross sell and upsell opportunities with existing customers to pass on to the sales teams
To document all Customer product and services ensuring security and standards are adhered to.
Acting as the face of Aerial Direct and provide top class industry leading Customer Service.

Ideally, youll have experience of:

SIP, including configuration, protocol and SIP trunking.
High level of IP understanding, networking, and VLAN.
Microsoft 365 migration and new tenant set up.
Cabling to a high level
Hosted and PBX Telecoms configuration and fault finding
Router configuration
Programming, maintenance and support of Hosted Telephony Solutions IP Cortex, Gamma. Integration of CRM systems. o Programming, maintenance and support of Virtual PBX.
Programming, maintenance and support of Cabling and Networking, including switches.
Access points and point to point solutions Ubiquiti.
Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity Draytek, WatchGuard.
Wi-Fi solutions Ubiquiti.
Programming and support of Laptops or Desktops Dell and HP.
Programming, maintenance and support of Servers Virtual and on Prem.
Programming, maintenance and support of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions.
Door entry system programming, maintenance and support.
Fault finding and testing.
Training Customers.

It would be great if you have:

Microsoft qualifications

Who are we?

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct offers the opportunity to be part of a supportive and professional environment where your contribution is recognised and valued. We believe in giving our employees the tools, training, and support they need to succeed, while providing opportunities to develop new skills and grow within the business. You'll work on a variety of tasks, collaborate with different teams across the organisation, and play an important role in the day-to-day success of the company.

We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process

Step 1: Is there a fit? Youll have a chat with our Talent Acquisition team, talk through your past experiences and what it is youre looking for from your career

Step 2: Meet with your would-be manager, our Service Desk Team Lead, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Youll run through a few scenario based questions, and get the opportunity to ask anything youd like to learn about.

Step 3: If it looks like a good fit from both sides, well be looking to make you an offer!

Our Values:

All: We are one team enabling each other and the business to thrive

Elite: We will be the very best that we can be for our customers and our colleagues

Respectful: We show respect for our environment, our people and above all else, our customers

Impeccable: We will deliver the best customer experience and service in all we do

Agile: Were always looking to be one step ahead, quick to move, and to anticipate our customers needs

Limitless: We seek continuous improvement in order to grow and develop the business

Quick apply

Refine Your Search

technical analyst jobs in bursledon, ham

Technical Support Analyst

Data Analyst

QA Analyst - Billing

Business Analyst (Futures and Technology)

Flight Data Analyst

Service Desk Analyst

Business Analyst

Software Tester – Level 3

Business Analyst

Business Analyst - Billing

Support Analyst - Application Support

Operational Analyst

PMO Analyst - Highways

IT Operations Analyst - The Vision Centre

Laboratory Analyst

Senior Business Intelligence Analyst

Software Engineer IA Defence

Radar Trials - Data Analyst

Operational Analyst

Business Data Analyst - Operations

I want to receive the latest job alerts for technical analyst in bursledon, ham

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