Work from home Work, Jobs in Burston, Nfk (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Support & Onboarding
Waste X Tracking —Norwich
- Full-time
- Remote
- Business development
Quick apply
2d
Return to Social Work - Childrens
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Remote
- Experience working with children
- Travel
- Relocation assistance
- Annual leave
Final Mile Territory Manager
Evri —Bury St. Edmunds
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Senior Information and Insights Analyst
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Remote
- Computer skills
Sales Ledger Controller
ABL Group —Norwich
- Full-time
- Remote
- Microsoft Word
Senior Counsellor
IPRS Health —Hemingstone
- £34,000 - £39,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Water Hygiene Engineer
SMS Environmental —Norwich
- £27,000 - £30,000 a year
- Overtime
- Remote
- Customer service
- Maintenance
- No experience needed
- Employee discount
Quick apply
9d
Estate Agent
The Property Experts —Bury St. Edmunds
- £8,400 a month
- Remote
Quick apply
Freelance British Sign Language (BSL) Interpreter
IILTS —Ipswich
- From £15 an hour
- Full-time
- Remote
- English
- Travel
- Communication skills
- Free parking
- Work from home
Quick apply
2d
Cyber Security Analyst
SmartestEnergy —Ipswich
- £55,000 - £60,000 a year
- Remote
Quick apply
Performance Improvement Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £57,528 - £64,750 a year
- Full-time
- Remote
- Mentoring
- Computer skills
- Business
- Annual leave
- Employee discount
Commercial Property Agent
The Commercial Property Experts —Norwich
- £75,000 - £125,000 a year
- Remote
- Business development
Quick apply
Commercial Estate Agent
The Commercial Property Experts —Norwich
- £75,000 - £125,000 a year
- Remote
Quick apply
Regional Sales Manager - EMEA
Textron Specialized Vehicles —Ipswich
- Full-time
- Remote
- Customer service
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Remote Home Working Qualified Psychologist Suffolk
St Andrew's Healthcare —Suffolk
- £46,781 - £57,000 a year
- Full-time
- Remote
- Travel
- Work from home
9d
Senior Associate - Operations ( Vehicle Damage Accessor)
WNS Global Services —Ipswich
- Full-time
- Remote
- Conflict management
- Leadership
- Communication skills
Quick apply
4d
Lift Engineer
Stannah —Bury St. Edmunds
- Up to £53,000 a year
- Full-time
- Remote
- Annual leave
- Employee assistance programme
Quick apply
8d
HGV Class 2
GAP Group —Norwich
- Full-time
- Remote
- In-person
1d
Private Client Solicitor or Legal Executive (2+ PQE) - Bury St Edmunds
Ashtons Legal —Bury St. Edmunds
- Remote
- Business development
- Computer skills
- Leadership
Quick apply

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

work from home jobs in burston, nfk

Customer Service Advisor - Remote

Customer Support & Onboarding

Return to Social Work - Childrens

Final Mile Territory Manager

Senior Information and Insights Analyst

Sales Ledger Controller

Senior Counsellor

Water Hygiene Engineer

Estate Agent

Freelance British Sign Language (BSL) Interpreter

Cyber Security Analyst

Performance Improvement Manager

Commercial Property Agent

Commercial Estate Agent

Regional Sales Manager - EMEA

Remote Home Working Qualified Psychologist Suffolk

Senior Associate - Operations ( Vehicle Damage Accessor)

Lift Engineer

HGV Class 2

Private Client Solicitor or Legal Executive (2+ PQE) - Bury St Edmunds

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