Service desk engineer Work, Jobs in Bury, Gtm (with Salaries)

IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
3d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
14d
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
14d
Logistics Coordinator
Pixel Inspiration —Altrincham
- £27,000 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Free parking
- Store discount
Quick apply
13d
CAD Designer
Car & Commercial Solutions Ltd —St Helens
- £35,000 a year
- Full-time
- AutoCAD
- CAD
- Assembly
Quick apply
Field / Desk Hybrid Engineer - North West
Davies —Preston
- Full-time
- Remote
- Continuous improvement
- Employee assistance programme
- Employee discount
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
5d
Mechanical Design Engineer (Autodesk/Inventor Bias)
Micro Can Ltd —Bolton
- Full-time
- English
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Health and Safety Officer
Bury Council —Bury
- £39,152 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
Total Loss Administrator
FMG —Huddersfield
- £24,854.00 - £24,854.98 a year
- Monday to Friday
- Negotiation
- Free parking
- Annual leave
Quick apply
6d
Helpdesk Scheduler
Emcor —Salford
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
6d
IT Airport Engineer - Manchester Airport
ESP Global Services Limited —Manchester
- £25,114.96 a year
- Windows
- In-person
- Communication skills
Quick apply
11d
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Technology Infrastructure Engineer
JDSPORTS —Bury
- Full-time
- Microsoft Access
- Azure
- AWS
- Employee discount
Quick apply
Technology Device Management Engineer
JDSPORTS —Bury
- Full-time
- Presentation skills
- IT
- Communication skills
- Employee discount
Quick apply
Administrator
Element Materials Technology —Warrington
- Front desk
- Referral programme
- Sick pay
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
4d
Primary Schools ICT Technician
St. Helens Council —St Helens
- £28,598 - £31,022 a year
- Monday to Friday
- Customer service
- Computer networking
- IT
4d
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply

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IT Service Desk Engineer

Infinium IT Ltd -
Preston

Quick apply

Job details

Full-time
£25,875 - £28,000 a year
3 days ago

Benefits

Free parking
Annual leave

Qualifications

Microsoft Windows Server
Windows
IT support
IT
Communication skills
Active Directory
Help desk

Full job description

Role Details

Due to a truly exciting period of growth we are looking to recruit an enthusiastic and experienced Service Desk Agent, to join our team, based out of our Preston Head office

Location: Preston, Head Office

Salary: £25,875 - £28,000 (subject to experience)

Hours: 40 hours working 5 days out of 7

The Role:

We have an exciting opportunity for a Service Desk Agent to join our friendly and supportive Service Desk Team, and work within the core of our business. As the first point of contact with clients and customers you will provide a highly professional and responsive service to all callers. Dispatching calls and e-mails to engineers accurately within a timely manner whilst updating and amending information as changes occur.

A quote from a member of our Service Desk Team
“The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”.

The comprehensive package and benefits offered at Infinium includes.

Competitive salary from £25,875 up to £28,000
Competitive annual leave allowance with additional days accrued with length of service.
Extensive training and development opportunities with internal progression available.
Free home internet or Sim card, Wellbeing package including discounted gym, support towards optical and dental treatment and others, Paid Company Sick leave, Free parking, and regular team social events to name but a few.

As a Service Desk Agent your duties will include:

Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
Telephony call workflow, ensuring calls are answered and routed efficiently.
Undertake scheduled daily tasks.
Check monitoring systems for incidents and warning, action or escalate as required.
Communicate to customers, the team and business when changes in process or customers occur.

To be successful in your application of Service Desk Agent you should be able to demonstrate:

Adaptive communication skills to best support customer needs
An ability to communicate clearly and effectively on multiple channels.
The Ability to work well as part of a team and build effective relationships.
Time and task management skills
An ability to liaise with technical experts.

Required skills, knowledge, experience and/or Qualifications include:

Good clear telephony manner – (Essential)
Use of incident or ticket management systems – (Essential)
Good written communication skills – (Essential)
Desktop IT knowledge – (Desirable)

Pay: £25,875.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in bury, gtm

IT Service Desk Engineer

1st line Service Desk Analyst

Helpdesk Manager

Logistics Coordinator

CAD Designer

Field / Desk Hybrid Engineer - North West

Software Support Engineer

Mechanical Design Engineer (Autodesk/Inventor Bias)

Health and Safety Officer

Total Loss Administrator

Helpdesk Scheduler

IT Airport Engineer - Manchester Airport

Senior IT Director

Service Desk Manager

Technology Infrastructure Engineer

Technology Device Management Engineer

Administrator

1st Line NOC Engineer

Primary Schools ICT Technician

IT Support Engineer

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