Monitoring and processing Gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
Raising quotes and ordering materials/equipment for key stakeholders.
Processing NRSWA notices.
Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards.
Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements.
Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders.
Ensure customer complaints are actioned and resolved in timely manner to maintain excellent customer relationships.
Ensuing, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs.
Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholder’s performance and manage KPI’s.
Any other duties as required by the manager.
