Customer service manager Work, Jobs in Bury St. Edmunds, Sfk (with Salaries)

Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Sales Manager
Greene King Corporate - BRA_001 —Bury St. Edmunds
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
WHSmith Travel —Bury St. Edmunds
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
Fast Fit Centre Manager
Europit Tyres —Bury St. Edmunds
- From £42,500 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
12d
Branch Manager - Ipswich
GoldUnion Nexus —Ipswich
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Restaurant General Manager
GAD Corporation (do not delete) —Bury St. Edmunds
- £11 - £22 an hour
- Night shift
- Computer literacy
- Analysis skills
- Quick service & fast food restaurant
- Annual leave
- Flexible schedule
Office Manager
TREK GROUP LIMITED —Bury St. Edmunds
- £18,500 - £21,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Eastern Area Sales Lead
Associated Asphalt LTD —Bury St. Edmunds
- £26,000 - £27,000 a year
- Sales
- Customer service
- English
Quick apply
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
11d
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Regional Sales Director, Europe
Videndum —Bury St. Edmunds
- Full-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Free parking
- Flexible schedule
Quick apply
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Facilities Manager
ESS Compass —Mildenhall
- £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Customer Service Team Leader
Paddy Power —Newmarket
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Lead Nightshift Manager
Sainsbury's —Cambridge
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Marketing Manager
Exheat —Watton
- £40,000 - £50,000 a year
- Full-time
- Travel
- Sick pay
Quick apply
Assistant Manager
Screwfix —Ipswich
- Up to £29,600 a year
- Part-time
- Annual leave
- Employee discount
5d
Compliance Transformation Lead
Bromford Flagship Livewest —Thetford
- £50,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
11d

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Manager Service Delivery & Transport

Bleckmann Solutions UK Ltd -
Bury St. Edmunds

Quick apply

Job details

Permanent | Full-time
£85,000 - £95,000 a year
2 days ago

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Management
Customer service
Supply chain
Logistics
Performance management
Bachelor's degree
Continuous improvement
Organisational skills
Communication skills

Full job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

Strong connections with colleagues who support and celebrate you.
Fast growth in a company that’s expanding across Europe, the US, and Asia.
High energy in a dynamic environment where no two days are the same.
Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

This is a permanent, full-time, daytime role working Monday to Friday and offers a salary between £85,000.00 - £95,000.00 per annum, plus a car allowance and follows a hybrid working model.

Task and responsibilities:

Responsible for leading transport-related service delivery activities, ensuring exceptional customer satisfaction, operational performance, and continuous improvement across customer accounts and transport operations.
Lead, develop and manage the Service Delivery team, including workforce planning, performance management, coaching, capability development and day-to-day operational guidance to ensure service continuity and delivery performance
Act as the primary customer-facing owner for transport-related service delivery activities, maintaining strong customer relationships, managing escalations and ensuring issues are resolved in a timely and effective manner
Oversee customer onboarding activities and the implementation of new transport products and service changes, coordinating the required activities across operational, transport and support functions
Coordinate transport-related customer projects and service improvement initiatives, ensuring alignment between customers, local operations, carrier management, transport teams and other internal stakeholders
Monitor service performance through operational KPIs, service metrics, customer reviews and reporting activities, identifying improvement opportunities and ensuring agreed service levels are achieved
Support transport performance, cost management and profitability initiatives by analysing operational performance, identifying improvement opportunities and contributing to transport-related business reviews and planning activities together with site and transport management
Contribute to the development and deployment of transport solutions by supporting carrier selection activities, customer transport requirements, local transport initiatives and new service offerings in cooperation with central transport, operations and solutions teams
Build and maintain effective working relationships with customers, carriers and internal stakeholders across Operations, Transport, Customs, Control Tower, Sales, Pricing, IT and Finance to support consistent service delivery and customer satisfaction
Drive continuous improvement initiatives to enhance service quality, operational efficiency and customer experience

Profile:

Bachelor's degree or equivalent experience in Logistics, Supply Chain, Transport Management or a related field
Relevant experience within transport, logistics, customer service or service delivery management in a multi-stakeholder operational environment
Demonstrated experience managing, coaching and developing operational or professional teams
Strong understanding of transport processes, customer onboarding, carrier interactions and service performance management
Experience working with service reviews, operational KPIs, customer reporting and continuous improvement initiatives
Ability to coordinate activities across multiple functions and balance customer, operational and commercial requirements
Strong communication, stakeholder management and escalation management capabilities
Analytical mindset with the ability to identify operational performance trends and improvement opportunities
Experience working with transport management systems, reporting tools and operational performance data is preferred
Customer-focused approach with a strong commitment to service excellence
Commercial awareness and a continuous improvement mindset
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to build effective relationships and influence stakeholders at all levels, both internally and externally

What do we offer?

Our people are at the heart of what we do. They are critical to our clients’ successes and without a doubt, to our success also. This is why we offer a range of benefits including:

33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service
Enhanced pension contributions
Life assurance
Medicash healthcare plan
Private Medical Insurance
Retail and lifestyle discounts through our Benefits Platform
Health and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing Hub
Social events throughout the year
Exclusive client discounts

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: [email protected]

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).

Quick apply

Refine Your Search

customer service manager jobs in bury st. edmunds, sfk

Manager Service Delivery & Transport

Customer Sales Manager

Team Leader

In-house FCA Compliance Lead

Fast Fit Centre Manager

Branch Manager - Ipswich

Customer Success Manager

Restaurant General Manager

Office Manager

Eastern Area Sales Lead

Inside Sales Account Manager

Service Team Manager

Regional Sales Director, Europe

Branch Manager

Facilities Manager

Customer Service Team Leader

Lead Nightshift Manager

Marketing Manager

Assistant Manager

Compliance Transformation Lead

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