Customer service manager Work, Jobs in Bury St. Edmunds (with Salaries)

Customer Service Manager
AMOT —Bury St. Edmunds
- Customer service
- No degree
- IT
Quick apply
7h
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
Eastern Area Sales Lead
Associated Asphalt LTD —Bury St. Edmunds
- £26,000 - £27,000 a year
- Sales
- Customer service
- English
Quick apply
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
Office Manager
TREK GROUP LIMITED —Bury St. Edmunds
- £18,500 - £21,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service experience
- Organisational skills
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Deputy Manager
ProCook —Bury St. Edmunds
- £28,500 - £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
General Manager
Cote Restaurants —Bury St. Edmunds
- £44,000 - £46,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
19h
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Restaurant General Manager
GAD Corporation (do not delete) —Bury St. Edmunds
- £11 - £22 an hour
- Night shift
- Computer literacy
- Analysis skills
- Quick service & fast food restaurant
- Annual leave
- Flexible schedule
TEAM MANAGER
Primark —Bury St. Edmunds
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
21h
Used Car Transaction Manager
John Grose —Ipswich
- Up to £65,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Employee discount
Quick apply
12d
Area Manager, DIP1
Amazon UK Services Ltd. —Ipswich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Segment Marketing Manager
Faerch Group —Ely
- Marketing
- English
- Master's degree
Quick apply
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Deputy General Service Manager
Sodexo —Sudbury
- £32,000 - £35,000 a year
- Full-time
- Supervising experience
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
6d
Business Sales Manager
Marks Pvt Ltd —Bury St. Edmunds
- £33,420.00 - £55,797.05 a year
- Weekend availability
- Sales
- Customer service
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
3d
Regional Sales Director, Europe
Videndum —Bury St. Edmunds
- Full-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Free parking
- Flexible schedule
Quick apply

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Customer Service Manager

AMOT -
Bury St. Edmunds

Quick apply

Job details

Permanent
7 hours ago

Qualifications

Customer service
Business processes
B2B
IT
Root cause analysis
Leadership

Full job description

About AMOT

Founded in 1948, AMOT is a leading global manufacturer of control, safety, and hazardous‑area solutions for engines, compressors, turbines, and other rotating equipment.

We serve customers across the oil & gas, marine, power generation, and transportation industries with a strong reputation for quality, reliability, engineering excellence, and customer trust. We aim to differentiate ourselves through a high level of customer service, support & communication.

At AMOT, we believe our success is built on our people. We empower our teams to go beyond expectations and play a meaningful role in delivering growth, innovation, and a trusted customer experience worldwide.

The Opportunity

We are seeking an experienced Customer Service Manager to lead and develop our Customer Services function across EMEA.

This is a leadership role, not a transactional processing role. You will own the end‑to‑end customer experience, build and coach a high‑performing team, and act as the internal voice of the customer — influencing how the wider business delivers for both existing customers and new business wins.

You will build and lead a high-quality trusted customer experience which is pivotal in supporting new customer wins and double-digit growth. You will champion the customer internally, challenge friction in processes, and collaborate across Sales, Operations, Engineering, Quality, and Finance to remove barriers and drive performance.

What You’ll Be Responsible For

1. Lead, Develop and Engage Your Team

Build a confident, high-performing Customer Services team with clarity of purpose and ownership.
Drive Gallup engagement — create an environment where people feel motivated, valued, and accountable.
Conduct regular development 1:1s, deliver real-time feedback, and maintain clear development plans.
Lead annual performance management with fairness, rigor, and a coaching mindset.

2. Own the End-to-End Customer Experience

Take ownership of the full customer journey — from initial quotation through order fulfilment and aftercare.
Ensure proactive, accurate, and professional communication at every stage, keeping customers
Listen to customer needs and propose effective, commercially sound
Own and resolve escalations swiftly — minimise disruption and restore confidence when issues arise.
Ensuring customers experience reliable, professional, and proactive communication.

- Lead and coach the team to improve style, sentiment and accuracy.
- Acting as the internal advocate for customers — challenging processes that create friction or risk trust.
- Clearly explaining customers’ perspective.
- Collaborating with Peers.
- Encourage cross functional face to face discussions.

3. Drive Performance through Data and Continuous Improvement

Define and maintain customer centric and operational KPIs that drive focus and accountability.
Use Pareto and root cause analysis to identify priorities and resolve recurring issues.
Build scalable, efficient processes — leveraging IFS (MRP) and Zendesk to improve quality and
Identify and implement process improvements that support future growth.
Working closely with Sales, Operations, Engineering, Quality, and Finance to support growth and delivery performance.

- Successfully onboard new customers, supporting them through the first years to established account.
- Reports changes in customer engagement and behaviour that suggests our account with them is at risk.
- Develops market and customer knowledge to facilitate improved decision making and identify potential missed opportunity.

4. Protect the Business from Commercial and Compliance Risks

Follow UK, European and US Export Compliance procedures
Contract review terms and conditions
Collaborate with Sales and Finance to recommend Payment terms

5. Other

Keep abreast of changes to Company Policies and Procedures, AMOT Terms and Conditions ensuring the same are adhered to and met
Respond to change positively and productively and handle other tasks and projects as may be required.

What Success Looks Like

A confident, engaged Customer Services team operating with clarity and ownership.
High Gallup engagement scores.
Improved customer satisfaction, trust, and retention.
Strong cross‑functional collaboration and influence.
A team that communicates with care, clarity and a positive sentiment.
Clear performance visibility through meaningful customer and business KPIs.
Tangible contribution to new business wins and repeat business.
A sales team focused on Business Development and less on account management tasks.

What We’re Looking For

Proven experience leading customer service or customer experience teams in a B2B, industrial, or engineered‑products environment.
Strong people‑leadership skills, with a coaching and development mindset.
Experience using KPIs and process improvement to drive performance.
Comfortable owning escalations and representing the customer internally.
Collaborative, pragmatic, and confident working across functions.
Degree‑qualified or equivalent experience.

AMOT Leadership Expectations

Champions a first-class customer experience and translates it into day‑to‑day priorities.
Leads through people, not personal task execution.
Uses KPIs to drive decisions and improvement.
Represents the customer perspective with confidence.
Collaborates closely with peers to implement Operational excellence and remove barriers to progress.
Builds capability and leaves the function stronger and scalable.
Growth mindset, comfortable giving and receiving constructive feedback.

Quick apply

Refine Your Search

customer service manager jobs in bury st. edmunds

Customer Service Manager

Manager Service Delivery & Transport

In-house FCA Compliance Lead

Eastern Area Sales Lead

Associate Business Development Manager

Office Manager

Head Of Food Operations

Inside Sales Account Manager

Deputy Manager

General Manager

Customer Success Manager

Restaurant General Manager

TEAM MANAGER

Used Car Transaction Manager

Area Manager, DIP1

Segment Marketing Manager

Service Team Manager

Deputy General Service Manager

Business Sales Manager

Regional Sales Director, Europe

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