Customer success manager Work, Jobs in Bury St. Edmunds (with Salaries)

Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Internal Account Manager
Gryffindor Ltd —Newmarket
- £30,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
11d
Sales Colleague
Currys —Bury St. Edmunds
- £12.71 - £13.01 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
11d
Sales - Supervisor
New Look —Bury St. Edmunds
- Part-time
- Microsoft Word
- Communication skills
Internal Sales Executive
Deanta UK Ltd —Ely
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
10d
Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
11d
Regional Sales Director, Europe
Videndum —Bury St. Edmunds
- Full-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Free parking
- Flexible schedule
Quick apply
Area Sales Manager
Dawsongroup —Ipswich
- Full-time
- Remote
- Sales
- Travel
Quick apply
Used Car Transaction Manager
John Grose —Ipswich
- Up to £65,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Employee discount
Quick apply
23h
Business Development Manager
REXEL —Milton
- Full-time
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
Sales Assistant
Topps Tiles —Bury St. Edmunds
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
Customer and Trading Manager - Nightshift
Sainsbury's —Sudbury
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
8d
Lead Online Manager
Sainsbury's —Haverhill
- From £36,250 a year
- Management
- Leadership
- Employee discount
7d
Senior Business Development Manager
WTW —Ipswich
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Online
Sainsbury's —Haverhill
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
7d
Technical Sales Executive – Door Sets
Deanta UK Ltd —Ely
- Up to £42,000 a year
- Full-time
- Sales
- Construction experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Marketing and Business Development Specialist Startups(EMEA)
MathWorks —Cambridge
- Hybrid work
- CRM software
- Doctoral degree
- Master's degree
8d

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Customer Care Co-ordinator

Bloor Homes -
Bury St. Edmunds

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee discount

Qualifications

CRM software
Customer service
GCSE
Organisational skills
IT
Communication skills
Time management
Office experience

Full job description

Role

Customer Care
Salary

Competitive
Hours

37.5
Type

Permanent - Full Time
Closing Date

28-07-2026 at
Location

Horizon House, Fred Castle Way
Bury St Edmunds
Suffolk
IP30 9ND

Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.

We are recruiting for a Customer Care Co-ordinator to be based in our Eastern Region, based in Bury St Edmunds, IP30 9ND. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit.

MAIN DUTIES

Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using Sitestream.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Ensuring all Health and Safety aspects associated with Covid-19.

ESSENTIAL SKILLS / ATTRIBUTES

Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.

COMPANY BENEFITS

Scottish Widows Pension Scheme
25 days holiday entitlement (plus bank holidays)
Group Staff Discount at Triumph Motorcycles ltd.
Competitive discount on our homes (dependent upon the property and location)

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.

Closing Date

28-07-2026 at

Apply Now

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Customer Care Co-ordinator