Account manager smb, uber eats Work, Jobs in Buxton, Dby (with Salaries)

Digital Customer Success Manager, EMEA
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
Senior Account Manager SMB, Uber Eats
Uber —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Senior Account Executive - Manchester, Eats SMB
Uber —Manchester
- Full-time
- Salesforce
- English
- Business development
Account Manager, SMB, Uber Eats, Liverpool & Lancashire
Uber —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
Customer Commercial Manager
Fourth —Macclesfield
- Hybrid work
- Salesforce
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
Account Executive - SMB
Connecteam —Manchester
- Day shift
- Remote
- CRM software
- Customer service
- Time management
Quick apply
Account Manager - Italian Speaking (SMB)
Deliveroo —Manchester
- £29,300 a year
- Full-time
- Hybrid work
- Phone etiquette
Senior Account Manager
ANS Group Limited —Manchester
- Full-time
- Communication skills
2d
Account Manager
ANS Group Limited —Manchester
- Full-time
- Presentation skills
- Communication skills
14d
Account Manager - French Speaking (French Market)
Deliveroo —Manchester
- £29,300 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Phone etiquette
Business Development Manager - Microsoft Dynamics
ANS Group Limited —Manchester
- Full-time
- Hybrid work
- Business development
- Communication skills
Key Account Manager
ANS Group Limited —Manchester
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- Customer service
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3d
Operations Manager - New Partner Experience
Deliveroo —Manchester
- Full-time
- Hybrid work
- Continuous improvement
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- Mentoring
6d
New Partner Experience Advisor - French Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- CRM software
- English
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NOC Graduate Placement
NEP Connect —Manchester
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- Engineering
- Annual leave
- Employee assistance programme
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Restaurant Launch Assistant - Dutch Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- CRM software
- Computer literacy
- English

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Digital Customer Success Manager, EMEA

Fourth -
Macclesfield

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Discounted gym membership
Flexible schedule
Life insurance

Qualifications

Hospitality
Dashboard visualisation
Content creation
Marketing automation
Audience segmentation
SaaS
Communication skills

Full job description

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Interested in joining our smart, fun, and talented team?

Position Overview

The Digital Customer Success Manager designs and drives Fourth's digital customer experience, sitting at the intersection of Customer Success, Marketing, and BizApps. This role owns the programmes, tooling, and data infrastructure that reduce manual CS intervention and let the CS function scale without sacrificing outcomes. It's not a traditional CSM role — the focus is on systems, journeys, and content rather than individual accounts.

Primary Responsibilities

Digital Strategy & Programme Ownership

Own Fourth's digital CS strategy across the customer lifecycle (adoption, expansion, lifetime loyalty), setting targets and reporting outcomes to CS leadership
Act as the internal authority on digital CS best practice in hospitality SaaS

Automation & Journey Design

Design, build, and optimise automated customer journeys (email, in-app, self-serve) and behavioural playbooks triggered by usage signals, reducing manual CSM touchpoints
Own sequencing and performance measurement of lifecycle automation for Emerging, SMB, and Independent segments, iterating based on engagement data

Marketing & BizApps Collaboration

Partner with Marketing to align lifecycle communications with campaign strategy and brand voice
Partner with BizApps to configure and optimise the CS tech stack, and co-own customer data infrastructure (health scores, usage signals, segmentation)

CS Tech Stack & Data

Define and maintain health scoring models, lifecycle stage definitions, and trigger logic with CS leadership
Build dashboards giving CS leaders real-time visibility of portfolio health and digital programme performance

Voice of the Customer & Feedback Loops

Synthesise NPS, CSAT, support, and usage data into actionable insight for Product, Marketing, and CS leadership

Work with Support and Product to surface adoption gaps and feed learnings into the roadmap

Key Skills and Competencies

Proven experience in Digital Customer Success, CS Operations, or programme-focused CS within a SaaS business
Strong understanding of lifecycle automation — journey design, trigger logic, performance measurement
Hands-on experience with Salesforce and marketing automation tools (Marketo or similar)
Analytical mindset, comfortable with health data, campaign metrics, and portfolio reporting
Strong written communicator and cross-functional collaborator; self-starter who drives programmes independently

Preferred Experience and/or Qualifications

Experience in hospitality, workforce management, or HCM technology
Background in content production — knowledge base, video scripting, or webinars
Experience building health scoring or customer segmentation models
Experience with Gong

Benefits

Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

‍️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

Laptop and equipment.

Healthcare expense claim tools!

Like in life, at work we also want you to grow with certifications.

Annual meet ups!

Enhanced parenting scheme!

Cycle to work scheme and season ticket loan provided.

Pension and life insurance? Several, for you to choose what looks convenient.

On demand pay tools for you to be able to access salary even before the end of the month!

All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.

Apply Now

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